Grace & Favour 小生有禮

Thank you for sharing your feedback. We’re truly sorry for the frustration this caused; especially during such an important sales period like Valentine’s Day. As mentioned in our support conversation, it looks like this was resolved on your end. We did ask what specific steps were taken so we could properly investigate and determine whether any product-level preparation time or date restriction settings may have influenced the earliest available date. We also want to reassure you that we never change store settings without confirming with the merchant first. If this behavior reappears, we would genuinely appreciate the opportunity to investigate it thoroughly. Peak trading periods are critical, and we take recurring availability issues very seriously. Our team is always ready to review store configurations in detail to ensure everything is stable and working as expected. We remain committed to helping you succeed and would welcome the chance to fully resolve any lingering concerns. Jessica