Shopping Island
Cyprus
Reviews (4)
In spin the wheel the customer is allowed to try as many times as they want to spin with the same email. Their resolution is to hide the wheel after they used it once. And if the customer did not write the code down it is gone, the wheel and the discount, as they do not even receive an email about what they won. NOT good
Developer reply ·
Hi there, we’re sorry we didn’t provide a better experience here. We understand your concern about customers being able to reuse the wheel and about the winning discount not being available afterward if they didn’t save it. We’ve reviewed your feedback with our lead developer and are actively working on improvements to address both parts of the experience. We also recognize that our original support conversation could have been handled much more clearly. Thank you for bringing this to our attention.
Available to assist with everything right away and every question and issue was answered right away. Thank you, great job!!!
Developer reply ·
Hi there, I'm Gemma from Transcy. We would like to thank you for such a wonderful review of you. Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand. At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips. Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io Regards, Gemma Transcy by OneCommerce
Very helpful and assisted with the whole process. Took all the time needed to answer our questions and adjust everything to our needs. Great professional.
