BLAKHOM
United States
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Reviews (7)
If it were possible, I would give this company less than one star. Their customer service is unacceptable. I've been waiting over four days for a response from my assigned agent, and each time I reach out through chat support, I receive the same generic response that my agent will contact me soon. Despite multiple follow-ups, no one has reached out. The complete lack of communication and accountability is incredibly frustrating.
This has been one of the worst experiences I have ever had with a fulfillment company. I have been in this business for over six years, and I was genuinely excited to give HyperSKU a try, but unfortunately, my first experience has been extremely disappointing. A tracking number was added to my order, yet seven days passed with absolutely no movement or update. I had to reach out myself to ask what was happening. Only then was I told by the agent that they had discovered the item was oversized and that I would need to pay an additional $24 on top of the $78.35 I had already paid. This is completely unacceptable. How can an additional shipping charge be added seven days after I already paid the quoted fulfillment and shipping cost? I had already charged my customer based on the cost provided to me, so I cannot simply go back to my customer a week later and increase their shipping charge because HyperSKU miscalculated the cost. What concerns me even more is the lack of communication. If I had not contacted the agent myself, when would I have been informed that there was an issue with the shipment? As a business owner, I need a fulfillment partner I can rely on for accurate pricing, timely shipping, and proactive communication. Unfortunately, this experience has failed on all three.
Not worth it
Developer reply ·
Hello BLAKHOM, Thanks for sharing your feedback. We’re really sorry to hear that your experience felt “not worth it” — that’s definitely not the standard we aim for. We’d love the chance to make things right and understand what went wrong. If you’re open to it, please reach out to our support team at support@trendsi.com with more details about your order so we can look into it and help resolve the issue. Your feedback helps us improve, and we truly appreciate you taking the time to share it. We hope we’ll have another opportunity to give you a much better experience next time!
After the latest update, I can no longer publish products to Faire. I followed the steps in the video, but the products listed under Faire Wholesale sales channel in Shopify don’t appear on the Faire website. It’s so frustrating
Developer reply ·
hank you for your 5-star review! We're glad you're happy with our service. If there's anything we can do to improve, please don't hesitate to let us know.
This has been the worst dropshipping app I’ve used so far. Most of the orders arrived to my customers with missing parts or in used condition. It’s cost me a lot to rebuild trust with my clients, and I’ll be removing all items from my store as a result.
