Indigo Mountain Inc
United States
••••••@••••••.com ••••••@••••••.com
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Reviews (2)
They have a nice site, works fine to add products to Shopify, but when we got an order there is no way to see it in their side and what makes this worse is The phone number posted is fake The emails do not get answered The Help Center form does not get answered. No Chat function.. They claim to have warehouses in the USA but NO customer service or a way to contact them. Whats the use pushing their products just to find out they cannot be shipped out. Is anyone in the US using them? I would like to connect and learn? Thank you for you review. we are working on to fixing the issue ASAP. We will keep you informed when there are updates.
This is in response to your reply below. We have been working with your support staff for now 14 days every day chatting for hours at end to resolve this one issue. I am not sure of the intentions but I have paid for a full year and seems you cannot fix the issue, then refund our money... Simple. Have already lost 1 month for which I have paid. Take responsibility. I would give ZERO stars if one could... They take money upfront and then when their platform does not work or even push products to our shopify store, they do not fix issues. We have spent over 100 hours and still no resolution. The management does not even bother. Sad. I hope we will get our money back. As I think its a scam. And for products they are pushing Aliexpress / china shipper for most ???
Developer reply ·
We're very sorry to hear about your experience but thank you for sharing it! Our sincerest apologies if we were not able to meet your expectations at this time. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience!