Buti
United States
Reviews (2)
Sky Pilot has been one of those apps that is easy to take for granted - its always reliable, intuitive to use - I forget its not built right into Shopify. We've never had a problem delivering files. Recently, we skyrocketed our sales volume - and Sky Pilot is a tool that keeps everything running smoothly for us. As I could have expected from this wonderful app, there were 0 struggles or issues that arose from the higher volume. Then I got an email - straight from Andrew himself. I hadn't considered that more volume = wayyyyy more use. He took the time out of his life to contact me and let me know that there was a (much) more cost efficient plan for my usage. Who does that? Blown away - Andrew and his team have set the bar prettttty high for service. Other apps, are you listening? Thanks again for this great, reliable digital download deployer - we use it every day.
We have used this app for several years and LOVED it—nothing sketchy has ever happened—however as below comments mentioned, we also received a random $9000 charge on May 31. Fortunately it was refunded within a few hours, before we had even reached out. Hoping they address this issue—and double hoping it was a one-time error that has been eliminated.
Developer reply ·
First of all, I would like to say that we at RetargetApp really appreciated your loyalty and would like to apologize for the problem you had experienced. Indeed, it was a one-time issue, and it won't happen again as we have significantly improved our app since then. In a new version of RetargetApp, you are billed directly by Facebook and Shopify. Moreover, you can check your ads performance directly in Ads Manager. If you would like to try the new RetargetApp, please, let me know - I will personally help you upgrade. Alex from RetargetApp