← Merchants

Plant Faced Clothing

United Kingdom

Reviews (4)

★★★★★
Shopify

Not happy with these guys wasting my time - I don't often agree to sales calls unless it seems super promising as my time is very limited and it's difficult to coordinate with the time zone I'm in. However I was genuinely interested in trying out the product and had a good chat with Juan from their sales team; he then got to a question about our margins to which I gave a rough estimate though said I needed to check after the call and verify, he said that might be tight but he'll send over a worksheet and some more info and we can verify together if it would be a good fit. Radio silence after the call so I followed up via email a few days later prompting them to send what was promised, and to date 8 days later they've decided to disregard me altogether and not respond at all. Really annoyed about having my time wasted like this and not even the courtesy to respond. I hope you'll take this on board to improve your process with this next time as likely this could have worked out if you took the time to let me verify and confirm what our margin would actually look like for this.

on Nift Advertising for Brands · 1 minute using the app
★★★★★
Shopify

Awesome — we've been using this app for a long time now and their support is second to none (shout out to Harun)! Does everything we want it to and they are always quick to help whenever we need assistance.

on MLV Auto Currency Switcher · Over 1 year using the app
★★★★★
Shopify

Fantastic support and the app works great! We were looking for an app that was reliable at translating many languages and so far this one has performed very well. Their customer support team is also very helpful with any queries we have.

Developer reply ·

Hi Charlotte, Here's Emma from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust. More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/ If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io Regards, Emma Transcy by OneCommerce

on Transcy: AI Language Translate · About 1 month using the app
★★★★★
Shopify

The best pre-order app we've found! Great support also, does everything you could ask for. Was searching a long time for one like this and glad we found it

Developer reply ·

Thank you for the kind words and support! I've pumped that the app is providing value to your business and I look forward to a long partnership that will help both our businesses grow. Best regards, Andrei from Timesact

on Preorder Now Presale Timesact · 6 days using the app