Equipatron
United States
Reviews (3)
As others have expressed, the recent changes requiring sign in or Shop app registration have brought this 5-star app down to 1 star. There's no longer a quick easy form before chatting and now almost none of the chatters on our site use the sign in feature, so there's no way for us to reach back out.
Developer reply ·
Thank you, you summed up the problem exactly: no form means no way to reach back out. The quick form is back. A new Inbox setting lets customers start a chat by sharing just their name and email, no Shop account or sign-in, and it is rolling out to all stores now under Sales channels > Inbox > Chat settings > Collect customer details. Choose Require name and email there (the other options are Require customers to sign-in and Allow anonymous chats). One note: this applies to chats with your team. The AI agent still answers anonymous visitors instantly, by design, so customers get help in seconds even while you are offline. We default to sign-in because it confirms the customer owns the email they leave, so replies land in a real inbox, but the choice between the two is now yours.
We have been using Judge.me for a while for our review collection and find it has been super beneficial and very easy to use and customize. I hope one day there could be an option to upgrade and integrate with Google Customer Reviews (not just product reviews) but I understand that is probably a hurdle with Google itself. Overall very pleased with the app and customer support.
The manage products screen is really lacking. I need to add values for MPNs, Google Product Category, etc and there's no way to filter out products. I am stuck trying to scroll through thousands of products (which load very slowly) to get to the couple hundred I need to edit.
Developer reply ·
Thank you for the review. We have noted your feedback around the bulk editor. That portion is actually owned by Shopify but we will be sure to pass on the feedback to the relevant product teams. One workaround you may find useful in the meantime is using the import/export feature available on the Shopify Product page. More details can be found here: https://help.shopify.com/en/manual/products/import-export If there is anything else we can do to help you, don't hesitate to contact us! https://support.google.com/merchants/contact/shopify_3p_support_app
