Northern Baby Goods
Canada
Reviews (3)
Despite the fact that the description f this app claims “real time sync” of orders and inventory, this has never worked for me in real time. I sell on Etsy and Shopify and want this app to keep my inventory between the stores in sync so I don’t oversell a product. After reaching out I was told “ Every 10-15 minutes, our app syncs. We currently do not have live syncing, but we are working on it for the future. When you make changes in Shopify, syncing will take approximately 10-15 minutes, and if it takes longer, you are always free to contact us.” I have yet to receive a follow up response. Is this app straight up deceiving customers with their description that it syncs in real time? If I could give zero stars I could, and I will be following up with Shopify regarding their false advertising.
Developer reply ·
The review is not reflecting accurate information about our app. The syncs are real time, which means data is processed as soon as it's received. Depending on the volume, response time of Shopify and Etsy it can be processed in seconds up to a few minutes. We have reached out several times to Northern Baby Goods but unfortunately we could not convey these insights. In case you're open for it we are happy to restart your trail give you a swift onboarding experience.
I tried this app after being dissatisfied with the lack of support when I encountered a problem with a different Etsy sync app. This app is very straight forward, and I was able to get very quick help via Facebook messenger within the hour when I needed help setting it up. I would recommend this app!
Don't waste your time wondering which restock alert app to use. This one has everything you want without being overwhelming. The creator is very quick to help and is receptive to feedback - he really just wants to make a helpful app.
Developer reply ·
Thank you so much for your feedback and review! We're focused on building the best product to help merchants recover lost sales and are actively working on new features 😁 Please feel free to reach out if you have any questions, concerns, or feature requests. Best, Kartik from Restock Rocket
