← Merchants

Preloved Branded

Hong Kong SAR

Reviews (2)

★★★★★
Shopify

Great app for loyalty programs and wishlist creation! Very intuitive, easy to use on both ends! Growave team is also extremely helpful in solving all sorts of issues - smooth communication, timely responses and fast problem solving. Highly recommend it! I've tried a couple of similar apps and so far Growave is the best, definitely worth it. However, update to 2.0 version changed the reviewer's name presentation function which I personally find absurd. After the update, in the free version, client's full name and surname are visible under the review, and if you want to keep your Client's information private and only show the surname's first letter, well, then you need to upgrade to a paid plan. Shouldn't privacy be a default option? I understand that you want to give Store Owners flexibility, and that's amazing, but keeping Client's surname hidden is such a weird thing to ask us to pay for. What I love about the update is the new design, it's clean and professional. Thanks for that.

Developer reply ·

Dear team at Preloved Branded, Thank you so much for your kind words! We are thrilled that you enjoyed our app and had such a great experience with our support team🥰. We’ve passed your comments on to our team so they can enjoy the good vibes too. Comments like yours make our work worthwhile. Thank you for sharing your experience and for choosing Growave🙌🏻! Janat, Growave Support team.

on Growave: Loyalty & Wishlist · Over 1 year using the app
★★★★★
Shopify

Very helpful Team! Thank you to Mikaela and Niezl, you guys are amazing. I talked with Mikaela from Tolstoy about changing location of arrows on my main page carousel, as they were not very intuitive, and the Tolstoy team was absolutely helpful beyond my expectations in customizing it. Not only did they send me an updated code, but also helped me implement all the changes, and now the arrows are exactly where I wanted them. Everything happened very efficiently as well - from my email to proposing and implementing the custom to solution in a matter of one or two days. Apart from customer support, the app itself is rather easy to navigate. So far I like the design and functionality.

Developer reply ·

Thank you so much! We’re thrilled to hear that our support team was able to assist you with customizing the carousel arrows on your main page. We’re glad the process was quick and efficient, and that you’re happy with the results. It’s great to hear you’re enjoying the app’s design and functionality too!

on Tolstoy: Shoppable Video & UGC · 3 months using the app