COEX 3D
United States
Reviews (2)
Update: Justin worked to get this resolved, and Shipstation has now refunded the amount charged. I will continue to use Shipstation. Their software glitched (reviewed and admitted by the support staff), which removed a decimal point. This resulted in a customs charge being drawn from our bank account of almost $6000 instead of $60. They refuse to rectify or return the money.
Developer reply ·
Hi there, thank you for reaching out and making our team aware of this. We apologize for this frustrating experience. We have reached out and touched base with you by phone and will be following up via your open ticket once our team has additional context to provide.
Developer reply ·
Hi there, God day! Thank you for taking the time to leave us a 4-star rating. We are thrilled to continue providing you with excellent support. If there is anything more we can do for you, please do not hesitate to reach out to us. Also, If you have time you can feel free to edit your rating any time. Best regards, Gill | Customer Support
