Valentina Rose
Australia
Reviews (2)
***Ignore the reply from LOOP, nearly 3 months in and still yet to have my first return, this is a warning, you can take it or leave it, up to you =]
Developer reply ·
We're really sorry for the rocky start and totally understand the frustration. Our team is actively working with you now to get things resolved. We appreciate your patience and look forward to turning things around 🙏
AVOID Been with gorgias with 3 stores, the onboarding help was pretty much none existant, now they dont even have support chat, My tickets have been piling up for days, still no one has reached out. If anyone from giorgias is reading this please help
Developer reply ·
Hi there team, thank you for taking the time to share your feedback. We truly appreciate it! Regarding onboarding, the type of support offered depends on your annual revenue tier, as outlined on our Pricing page. If you hover over the ⓘ icon next to tiers of support under the Support from the Gorgias team toggle, you'll see a breakdown of which onboarding package applies to which revenue bracket. As for chat support, while our chat may occasionally be unavailable during peak periods or lower coverage windows, our email support remains open 24/7 - and we’re always here to help as quickly as possible. I had a look, and it seems your latest ticket was already addressed by our team. That said, if there’s anything still unresolved or you need further help, please don’t hesitate to reply to the thread - we’re more than happy to assist further.
