J & J Pet Club
Canada
Reviews (5)
"Critical Inventory Management Issue - Urgent Support Needed" We are extremely disappointed with the ongoing issue in this app. Orders are being displayed as processed from the wrong location A, while inventory is deducted from another location B. This error has caused significant inventory mismatches, and we are now forced to spend considerable time backtracking to identify and resolve the discrepancies. This problem has severely disrupted our business operations. Despite contacting support, we have not received a satisfactory or timely resolution. This is unacceptable for a service we rely on to manage our business. We urge you to address this issue immediately and provide a fix without further delay. Please treat this as a top priority.
Good Customer servie, quick response especially Tiana and Toby. They solved my problem in mins
I'm deeply disappointed with this Shopify app and would give it 0 stars if possible. Firstly, the mandatory email registration before usage is cumbersome and leads to a page showing a shop scanning progress, which is confusing and unnecessary. After registration, you're met with a looping video prompting you to install the app. The real issues begin post-installation. The app doesn't allow any settings adjustments. Every attempt to manage the app redirects to the same incessant installation video, making it impossible to use effectively. Moreover, the app's functionality is severely limited. During my testing, it continuously recommended only two products, regardless of the variety in the store. It failed to recognize any brands I queried, rendering the app useless for diverse inventory management. The most bizarre aspect was the sudden language switch from English to Spanish during interactions, which felt utterly unprofessional and misleading. It's clear that this app is not ready for practical use and seems more like a deceptive scheme rather than a helpful tool for Shopify users.
Developer reply ·
We are sorry to hear that your experience with our product was not the best. We tried to contact you in order to help you with these issues. Thanks to your feedback we already implemented what you suggested and we will be more than happy to chat again to see if this is what you were looking for. We want to build the best solution as possible for you and your feedback is the best way to improve. Thanks so much and it would be great if you can give us a second shot.
amazing customer service. I just downloaded the app, and test run on my store for a while. To my surprise, the team then had helped me set up some configurations to make the app to better match my store.
