Frequently Bought Together CBB

Hi Zibra Perfume Closet Team, Thank you for taking the time to share your feedback. We truly appreciate it, and we’d love the opportunity to make things right. It sounds like you ran into some difficulties while setting up the app, particularly with product recommendations and creating bundles. We understand that getting everything configured properly can take some time, and it’s certainly not the experience we want you to have. We’d be happy to help in whichever way is easiest for you — whether that’s a guided walkthrough, a quick call with our team, or even helping configure the bundles and recommendations directly for you. Our goal is simply to make sure everything is set up properly and works the way you need it to. Please feel free to reply to any of our emails, or reach out to us directly at support@codeblackbelt.com. We’d genuinely appreciate the chance to assist and hopefully turn your experience around. We look forward to hearing from you. Best, Code Black Belt Support Team

Hi Affinity Gifts Team, I hope you're doing well. Thank you for taking the time to share your feedback and bring this concern to our attention. We take matters involving app installations and billing very seriously, and we appreciate the opportunity to look into this for you. After reviewing your feedback, our support team has already reached out via email and is actively assisting with your request to help ensure the issue is resolved as quickly as possible. While app charges and billing are managed directly by Shopify, we're more than happy to help investigate the situation, answer any questions you may have, and guide you through the appropriate steps to ensure everything is resolved correctly. When you have a moment, please check your inbox (and spam/junk folder, just in case) for a message from our support team. We're actively assisting with your request and want to make sure you receive the help you need. Our goal is always to provide a smooth experience and responsive support. If you have any questions or need additional assistance, our support team is available 24/7 and can be reached through live chat or by emailing support@codeblackbelt.com. We'll be happy to help every step of the way. We appreciate the opportunity to assist you and would welcome the chance to help bring this matter to a resolution. When you have a moment, please reply to our email so we can continue working with you and ensure your concerns are fully addressed. We are genuinely looking forward to hearing from you. Kind regards, The Code Black Belt Team

Hi The Lather Shack Soap Co team, Thank you for taking the time to leave your feedback and share your experience with our Frequently Bought Together app. We truly appreciate it, as it helps us understand where we can improve. We’re sorry to hear that the setup process was not as straightforward as expected. Our goal is always to make installation and configuration as smooth as possible, so it’s disappointing to learn that this wasn’t your experience. We also noticed that the app was uninstalled shortly after installation, and we weren’t able to connect with you during that time to offer assistance. Our support team is available 24/7, and we’re always happy to step in early—whether it’s setup guidance, configuration support, or helping with design compatibility—so everything works as intended in your store. We’ve already had a few messages sent from our team, and we’d still really value the opportunity to connect with you directly. If you’re open to it, we’d be glad to walk you through the setup step-by-step or review your store configuration to ensure everything is working correctly. If you prefer, we can also do this over a call or through an online meeting—just let us know and we’ll be more than willing to accommodate a time that works best for you. When you have a moment, please reply to our email so we can continue assisting you and help get everything properly set up. We genuinely appreciate your time and feedback, and we’d welcome the chance to support you further. Hoping to hear from you soon! Kind regards, The Code Black Belt Team

Hello Elixir Health & Wellbeing Team, Thank you for your feedback—I’m sorry to hear that the app didn’t work as expected on your end. The spike in bot activity you mentioned isn’t something we typically see, so it would be really helpful to understand how that was measured on your end. If you’re able to share the reports, tools, or any specific observations, we'd be more than happy to investigate further. Since the app has already been removed, we weren’t able to review how it was behaving on your store or check if any configuration adjustments could have improved the results. We’ve also checked our previous chat and email history and didn’t find any concerns raised by your team during that time, so we’re really hoping to get the chance to work on this with you directly and better understand what may have led to the experience you had. Our team has been trying to reach out to you to closely assist with this matter, so please feel free to reply to any of our emails anytime or contact us directly at support@codeblackbelt.com. We’re available 24/7 via email or chat, and if you’d prefer to discuss this over a phone call, just let us know—we’ll be happy to accommodate you in whatever way works best. Geniunely hoping to hear from you soon! Warm Regards, Code Black Belts Support Team