Ichiba Japan

Very useful and well design app. We had to request help for support for few things and they were always helpful and quick.

Same as the previous review. I uninstalled the app after a few minutes because it didn't work. My unfulfilled orders never showed up in the app. Thank you for pointing out the issue. There indeed was a problem, which has been now resolved. App is again functional and completely free to use.

===UPDATE=== After the review, the team came back to us and addressed all our concerns. They added the shipping method we were missing, and the rounding methods work. We had a few email exchanges, and they responded quickly and with clear answers. We are now using this app, and it works great. So we have changed our mind and can recommend this app with a good support behind. ===END UPDATE=== The App does (almost) what it is intended to do. It offers the JP POST rates at your checkout based on the weight of the order. So if it fits your needs, you should adopt it. However, there are 3 negative points that will prevent us from using it, and choose another way for now: 1- It does not integrate all JP POST shipping methods. We use Surface-Small Packet a lot, but it is not available with this App. 2- If you sell in multiple currencies, the App converts currencies, apparently based on Shopify's exchange rates, but it does not use Shopify's rounding method. 3- We have contacted the support about the 2 issues above. They gave us a wrong answer regarding the rounding method, as they told us that the app uses Shopify's rounding methods, which is not true (I have a screenshot of our checkout in different currencies to prove it). Then, regarding the missing shipping method (Surface-Small Packet), they said they will talk to the development team about it but that "it may not be for a while", which is something I don't want to hear when I'm paying every month for an app that I expect to be well maintained and updated. That really let us think that this App is not a priority for this business. We'll be happy to try it again, and change our review, when these changes are implemented (at least the Surface-Small Packet integration which we think should be a simple improvement to implement).

Does exactly what it says and does it very well. Clean interface, easy to use. 100% recommended if you are shipping from Japan. Also, the support is very responsive and helpful.

It's only been 2 weeks but it seems to be the best app to manage multiple google feeds (we haven't tried any other feeds yet). We have tried 2 others apps before that did not meet our need as well as this one. I had a few questions because I am not a technical expert, but the team answered me very quickly each time with clear explanations. I can recommend this app. At least try it out, there is a free trial, so you can see if it does what you need.

Update: It seems that our emails arrived in spam. Once they caught them, they were super responsive and addressed our problem with a very good solution. So we are now satisfied with everything and can safely recommend the App. Original message: We used the application a few months ago, and we must admit that it worked well for us. However, we wanted to use it again recently and needed help from the team. After 1 month and 3 emails, we are still waiting for an answer... We wanted to become paying customers, but this does not give us confidence in case of problems in the future.