LoyaltyHarbour Image Optimizer
by Image Optimizer · launched
View in Shopify App Store ↗Reviews (253)
Great little helper that works away behind the scenes for a resonabe cost. We would be sunk without it. Thank you Loyalty Harbour : )
Disappointed, removing app after years of use, to try something else with better service.
Developer reply ·
Hi Ellie, We’re truly sorry that your experience ended with disappointment after so many years of using our app. The recent issue occurred during the image renaming process and was delayed by the large number of images and a few unexpected technical errors. Our app has been running reliably for years, and we’re very sorry that this rare situation caused frustration. We’ve already made improvements to prevent similar issues and to communicate updates more clearly in the future. Thank you for trusting us since 2017 - we genuinely appreciate it and wish you and your store all the best. The Image Optimizer Team
Very helpful for automatically optimizing our Shopify images and adding alt-texts. Super helpful and responsive customer service.
Developer reply ·
Thank you for your feedback! We're glad our app has been helpful in optimizing your Shopify images and adding alt-texts.
Fairly priced, super easy to use, intuitive and quick. Highly recommended!
Good app! Would love an option to download all, but does what it says on the tin well.
UX is pretty good, but you can't choose which images to optimise. So the free plan is quickly made useless as it just works on all images in the store - even those which are already optimised from a previous app. Also, you can't just run it in filename mode, it has to optimise (compress) as well, which is not right for our use case.
Developer reply ·
Thank you for sharing your feedback. We’re glad to hear that you had a positive experience with the user interface of our app. Our solution is designed to comprehensively optimize images by compressing them, updating alt texts, and renaming filenames. We’ve made updating alt texts and renaming filenames optional to accommodate a range of needs and preferences. We understand that our app may not have perfectly met your specific requirements. This situation arises not from a shortcoming in our app’s design but from a variance in expected functionalities. Our approach to optimizing all store images is deliberate, aiming to ensure consistent quality and performance across your online presence. We’d like to highlight that our app includes a testing feature during the initial setup. This allows users to experiment with different compression levels and assess potential savings. This functionality extends to alt texts and filenames as well, enabling a comprehensive evaluation before any commitment is made. Your interest in apps that offer specific functionalities, such as filename-only optimization, is completely understandable. We regret missing the chance to provide direct assistance. Our customer support team is always on standby to offer personalized guidance and suggest solutions tailored to your unique needs. By engaging with our support team before leaving a review, we can work together to address any concerns and explore suitable alternatives. We appreciate your review and look forward to the opportunity to support you in the future, whether through our current services or by guiding you to a solution that more closely matches your requirements.
Poor user experience and very tricky. - When installing the app, you are immediately taken to a workflow that forces you to optimize all of your website photos regardless of whether you want to or not. - It won't let you see the "optimised" version in full size. - The free plan basically consumed in this initial "optimization" - The help centre has not been updated since 2018...
Developer reply ·
Thank you for sharing your feedback with us. We understand your concerns and would like to offer some clarification to ensure the best experience with our Image Optimizer app. When selecting a plan, our app immediately begins optimizing images according to the limits of the chosen plan. Our free plan, designed for testing purposes, optimizes up to 50 images. This feature was implemented with the intention of providing a straightforward way for users to assess our app’s capabilities before committing to a paid subscription. For those who prefer not to use the test option, we provide extensive examples across various features to aid in making an informed decision without further testing. We take pride in the robustness and stability of our app, which has been serving the Shopify community for over 7 years. Our detailed reporting on optimized images includes comparisons of original and compressed sizes, savings percentages, and alt text modifications, all aimed at providing a comprehensive overview of the optimization process. If finding this information or viewing the optimized images presents any challenges, we strongly encourage reaching out to our support team for assistance. We are dedicated to offering help and guidance, recognizing the impact of positive feedback and the weight negative reviews can carry. Regarding your paid plan selection, it appears there may have been some misunderstanding about our free plan’s purpose and the extensive features available through paid subscriptions. We regret any confusion and are more than willing to discuss adding the one-time 50 free images to your account, should you find it necessary, despite this request being unprecedented. Our Help Center is a repository of information, created and refined since 2016, to address the common and uncommon queries of our users. It’s designed to be comprehensive, but we are always open to updating and adding new articles in response to emerging customer needs or inquiries. We sincerely apologize if your experience did not meet expectations. Our team values the opportunity to assist and improve your experience. Before leaving a review, whether positive or negative, we kindly ask that our users contact us with any issues. Our reputation in the Shopify community for exceptional support is something we hold dear, and we are here to help resolve any concerns. Thank you for your feedback, and we look forward to the opportunity to make your experience with our app a positive one.
I cannot praise this feature enough—it's truly remarkable! One of the aspects I admire the most is that it eliminates the need for manual image compression. It's such a time-saving and convenient feature that I highly recommend to everyone. Trust me, you'll be amazed by how effortlessly it handles image compression for you.
Easy app to use, does what it says by optimizing your pics within a set range and so far I'm happy with the results. I've used other optimizers so lots of my pics were already optimized and this app found an additional 1% BUT when I used it against good quality pics that weren't optimized, it save up to 90% in space, keeping good quality. If you don't like the results, just roll back. Thumbs up!
Developer reply ·
Thank you very much for your amazing review! Please don't hesitate to contact us if you have any questions!
easy to use, feedback by email quick. I think I will upgrade. I have tried the free version first. try it and you will be impressed
Developer reply ·
Thank you very much for your fantastic review! Please don't hesitate to contact us if you have any questions!
Love it! Simple, and it does the job without any headaches whatsoever. Highly recommend this app. Can't live without it!
Developer reply ·
Thank you very much for your fantastic review! Please don't hesitate to contact us if you have any questions! Regards, Alex T. Customer Success Team
Love this app, it really helped to reduce website loading speed. Not to mention their customer support is incredible- Vitalii recommended additional steps to add responsive images to our site, making it even faster. Couldn't recommend this more
Developer reply ·
Thank you so much for sharing your positive experience with our app and customer support! We're delighted to hear that we were able to assist you in reducing your website's loading speed and provide you with valuable recommendations. We are committed to delivering exceptional customer service and are glad we met your expectations. Thank you for recommending our app!
This app was helpful in quickly optimizing my images. Vitalli was excellent in providing help and giving me advice on what else may also be affecting my site performance. Overall it was a month subscription well spent to quickly ensure my images were fine.
Developer reply ·
Thank you very much for your amazing review! Please don't hesitate to contact us if you have any questions! Regards, Alex T. Customer Success Team
Had a SEO company try to charge me $100 / month to compress 50 images / month Then I found LoyaltyHarbour's Image Optimizer which did over 1,500 images across three websites for under $15. Spectacular value, great impact on load times, and support team was excellent. Highly recommend!
Developer reply ·
Thank you so much for your excellent review! Please contact us if you have any questions or need help!
Support at LoyaltyHarbour Image Optimizer is phenomenal! They are responsive and flexible in their solutions. We ran the app agains 15,000 images and saved 4GB space. The interface is easy to use and the app does all the hard work. 5 stars.
Developer reply ·
Thank you so much! Please don't hesitate to contact us if you have questions about our app!
Their customer service is excellent! Vitalii has been so helpful, and the app also works well. Thank you!
Developer reply ·
Thank you very much for your fantastic review! Please don't hesitate to contact us if you have questions about our app!
It is a good app and the customer service is very efficient. I am happy with it and will continue to use it.
Developer reply ·
Thank you so much for this fantastic review! Please don't hesitate to contact us if you have any questions about our app!
I installed an paid for the app because I had 8000+ images that slowed down my site. The app promised from 30% or more reduction but did not - less than 1% on each image is simply not worth paying for. Also I send a message to company before buying but they never answered. The app is too simple, the price is far too high compared to the simplicity of the app and the effect meaning reduction of size is not in any way the percent reduction they state it will do. Better use your money somewhere else.
Developer reply ·
Hi Danny! I am very sorry to hear about your negative experience! When we received your review, we checked our tickets and couldn't find your message. Then, we checked our spam folder and noticed that Google put your message in our spam folder. I've attached the screenshot as proof. I am sorry we couldn't answer your question 4 days ago! Our app uses best-in-class compression algorithms. But unfortunately, our app can't compress your images more without significant quality loss. If we compress your photos further, they will look blurry and unprofessional. If you sell posters, you should be very careful with image quality because your images are one of the most critical assets of your store. URLs can contain only English letters. However, if you need to convert the danish letters æøå to other English letters, we can help you with that. Just let us know how you would like to proceed, and we will be happy to help you! If our app doesn't meet your needs, we want to make things right. Therefore, we can refund your charge if our app doesn't meet your needs. Please let me know how you would like to proceed, and I'm sorry again that you had a negative experience with our app! Regards Vitalii E. Customer Success Team
Update: It seems that our emails arrived in spam. Once they caught them, they were super responsive and addressed our problem with a very good solution. So we are now satisfied with everything and can safely recommend the App. Original message: We used the application a few months ago, and we must admit that it worked well for us. However, we wanted to use it again recently and needed help from the team. After 1 month and 3 emails, we are still waiting for an answer... We wanted to become paying customers, but this does not give us confidence in case of problems in the future.
Developer reply ·
Thank you very much for your wonderful review! Please don't hesitate to contact us if you have any questions about our app!
Funciona muy bien. Permite probarla gratis y te da ejemplos de la calidad resultante. https://mueblespaty.com
Developer reply ·
Muchísimas gracias!
Esta aplicación me facilita mucho el renombrado de todas las fotos que subo. Funciona realmente muy bien. Me encantaría que estuviese en español, pero no es un problema grave.
Developer reply ·
Muchísimas gracias!
This is such an excellent app! Exactly what I've been looking for, having tried various image compressing apps on Shopify. Image Optimizer is quick, transparent, user friendly with their nicely organized interface, and great customer support (got an answer to my question the next day - impressive given the time difference!). We sell antiques, art and collectibles, which means that we have thousands of high quality images floating on our website at all times and needing constant optimization. I look forward to continue using Image Optimizer, very happy so far.
Developer reply ·
Thank you very much for your wonderful review! Please don't hesitate to contact us if you have any questions about our app!
Great app and it worked seamlessly with our store. Customer support was A-class - thank you James going above and beyond.
Developer reply ·
Thank you very much for your wonderful review! Please don't hesitate to contact us if you have any questions about our app!
This app helped with over 4000 images, speeding up my store in the process. I was pleased and like that it’s backed up in case I want to revert. Their customer support is also too notch.
Developer reply ·
Thank you very much for your review! Please don't hesitate to contact us if you have any questions about our app!
Great app & they go above and beyond with customer support! They offered great suggestions for other ways in which I could improve the speed of my site. Very satisfied customer.
Developer reply ·
Thank you very much for your wonderful review! Please don't hesitate to contact us if you have any questions about our app!
This is the best image optimizer app comparing all other I tried before. Works like a charm. Definitely worth keeping it forever!
Developer reply ·
Thank you very much for your review! Please don't hesitate to contact us if you have any questions about our app! - Alex
Easy to use interface and exceptional customer service. Vitali was very patient with us throughout the whole process. Quick replies, informative and super friendly. Albeit having moved to a full SEO service, we highly recommend this app to any user looking to optimise images.
Developer reply ·
Thank you very much for your wonderful review! Please don't hesitate to contact us if you have any questions about our app! - Alex
I am very impressed with this app - easy to use and better than the competition! I would recommend giving it a go.
Developer reply ·
Thank you very much for your review! Please don't hesitate to contact us if you have any questions about our app! - Alex
Alex has provided a fantastic support even for issues he was not supposed to do. Highly recommended.
Developer reply ·
Thank you so much for the fantastic review! Please don't hesitate to contact us if you have any questions about our app! - Alex
Their customer service is amazing! Very helpful, and follow-throughs are great. We worked with Vitalii Efremov. Even for the things that were not related to their app, Vitalii was able to point us to the right resources.
Developer reply ·
Thank you very much for your review! Please don't hesitate to contact us if you have any questions about our app! - Alex
App is great, image quality never suffers, works perfectly and love the SEO feature options for tagging images!
Developer reply ·
Thank you very much for your review! Please don't hesitate to contact us if you have any questions about our app! - Alex
Grazie mille, ottima app, fantastica assistenza, facilissimo utilizzo, è stato un piacere, molto consigliato !!!
Developer reply ·
Grazie mille! Please don't hesitate to contact us if you have any questions about our app! - Alex
Great app not a bad price, it is quick and easy to use I would defiantly recommend for Shopify sites
Developer reply ·
Thank you so much for your review! Please don't hesitate to contact us if you have any questions about our app! - Alex
I downloaded this app to help improve site speed. The Optimizer team was so helpful in any questions we had to get this up and running. It's so easy to download and they do all the hard work in image compressing for you! So far, we are seeing good improvements with our site speed!
Developer reply ·
Thank you so much for the amazing review! Please don't hesitate to contact us if you have any questions about our app! - Alex
Excellent customer service! They went above and beyond their way to help me with my side speed issues, which were actually out of scope but they still supported me anyways. Highly recommended.
Developer reply ·
Thank you so much for the amazing review! Please don't hesitate to contact us if you have any questions about our app! - Alex
This app has seriously made our website so much faster. I cannot recommend this app enough. If you are looking for a faster website look no further
Developer reply ·
Thank you so much for the amazing review! Please don't hesitate to contact us if you have any questions about our app! - Alex
Great app, easy to use with self explanatory guiding. My website photos were optimized as shown and my website is running great.
Developer reply ·
Thank you so much for the amazing review! Please don't hesitate to contact us if you have any questions about our app! - Alex
Really helped me optimize and resize the pics so they weren't taking too much time loading on our site.
Developer reply ·
Thank you so much for the amazing review! Please don't hesitate to contact us if you have any questions about our app! - Alex
Great app that is very easy to use, and has all the features we need. And swift support from customer service and ability to restore data when I had made a mistake.
Developer reply ·
Thank you so much for the wonderful review! Please don't hesitate to contact us if you have any questions about our app!
App is very simple and straightforward. Super easy to set up and get going in minutes. Recommended!!!
Developer reply ·
Thank you so much for the amazing review! Please don't hesitate to contact us if you have any questions about our app! - Alex
Very very good customer service. I had questions before installing this App and Vitalii, the customer service rep, answered all my questions thoroughly plus gave me some more insight into how I can get our website load time to speed up. After I installed it, the directions and process of optimizing my photos was simple and the instructions were easy to follow. Highly recommend this app!
Developer reply ·
Thank you so much for the amazing review! Please don't hesitate to contact us if you have any questions about our app! - Vitalii
We contacted the service after an issue with German "Umlauts". In just under 12 hours the issue was quickly analyzes and fixed. Overall it was an outstanding service and tech skill! Many Thanks for the great support! TOP-SHELF.de
Developer reply ·
Thank you so much for the amazing review! Please don't hesitate to contact us if you have any questions about our app! - Vitalii
Great support for this app: I was having trouble with my site speed and reached out to Alex for helps I thought the images might be to blame. He was very helpful in explaining certain things! The site is loading quicker thanks to a few quick actions Alex suggested. Its a great resizing app that works really well.
Developer reply ·
Thank you so much for the amazing review! Please don't hesitate to contact us if you have any questions about our app! - Alex
Vitalii was extremely helpful and nice to me. He was aware of my questions and very keen to help. He solved all my doubts and helped me a lot! The app works perfectly.
Developer reply ·
Thank you so much for the amazing review! Please don't hesitate to contact us if you have any questions about our app! - Vitalii
AMAZING service team especially from Alex. He helped me even on other issues I had with my website (totally nothing to do with their app) such angels and life savers! The world need more people like that! Bless you and your team!
Developer reply ·
Thank you so much for the amazing review! Please don't hesitate to contact us if you have any questions about our app! - Alex
The app works great and the support team is actually really nice! 10/10! The app helped my website load much faster :)
Developer reply ·
Thank you so much for the amazing review! Please don't hesitate to contact us if you have any questions about our app! - Alex
I like having an app that is automated to take care of optimizing during uploads. One less task to do.
Developer reply ·
Thank you so much for the amazing review! Please don't hesitate to contact us if you have any questions about our app! - Alex
Good SAV ! Nice app, all right !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Developer reply ·
Thank you so much for the amazing review! Please don't hesitate to contact us if you have any questions about our app! - Alex
The App is quite helpful, really saved my time. And nice customer service, would recommend if you have many photos to handle.
Developer reply ·
Thank you so much for taking the time to leave us this amazing review! Please don't hesitate to contact us if you have any questions about our app!
I love this app as it is so easy to utilize. The support is also so quick to respond and extremely helpful!
Developer reply ·
Thank you very much for your amazing review! Please don't hesitate to contact us if you have any questions about our app!
Fast, efficient, results that can be seen instantly. No negative feedback, really. This app delivers its promises.
Developer reply ·
Thank you so much for taking the time to leave us this amazing review! Please don't hesitate to contact us if you have any questions about our app!
we have almost 2000 images on our website and it was slow! thought we had to send off the images to someone to compress and change to jpeg. that would have taken a lot of time to find the original images, send them out and drop them back in again. this app did it in 2 hours- AMAZING! And we still wanted even more speed in loading pages. Customer support is as good as the app and that's saying a lot. Vitalii logged in to our admin found a piece of coding from another app developer that was contributing to the slow down and then, with our permission, contacted the other developer. Great improvement and great experience
Developer reply ·
Thank you so much for taking the time to leave us this amazing review! We’re pleased to hear that both the Image Optimizer app and our Support team were helpful and effective. Please don't hesitate to reach out if you have any questions about our app! - Alex
Nice app. easy to use and helpful for site. Doesn't take much time getting used to. Would recommend.
Developer reply ·
Thank you very much for the positive review and for being our loyal customer since January 2019! We really appreciate it! Please don’t hesitate to contact us if you have any questions. - Steve
So far so great! Quality of our images have remained in tact and we've enjoyed speedy customer service. Thank you.
I used this app to help save me more space with my pictures and found that even after saving 4% on another app, I was able to save another 5% of space with this one. I was also able to design better alt text rules for my pictures.
Best image optimizer app on appstore. We have tried a few! Incredible support! This is a must app for every store.
Top app for optimazing my images. Average savings of 57%. Minimized all my producrt images from 350mb to 150mb - highly recommended.
Excellent Product. Excellent User Experience. Vitalii has been very helpful in helping us with any questions we had about the app. Highly recommended.
The best image optimizer, and simple to use! In the best monthly price, one-stop image optimizer in bulk. Some recommended, i can't find any button for search and optimize to do in again when new upload product photo.
Can't recommend this app enough. I had mistakenly uploaded all my site images in a large file size and in the wrong format. My images were reduced to a manageable size in a number of hours (there were nearly 15,000 of them), which massively sped up my site's loading time. Further, they offered to change the format of all my images free of charge. They have gone above and beyond to help me - so friendly, so efficient.
So far its working just fine, it automatically optimizes at the right time during the billing cycle. I have seen very good results.
A great app, easy, friendly, and saves so much time for a reasonable price. I thought that my images were optimized, but they reduced the images weight by an average of 22%.
Amazing! The app itself works as it should with little effort on your part besides clicking a few buttons and letting the app do the work. I am more amazed with the help I received when trying to setup a new theme. The homepage was loading EXTREMELY slow. So, I contacted the support email as I thought to have the images optimized and this would speed things up. When I received an email back they offered to optimize the images manually. After optimizing the images they found that the slow loading speeds was not the images. They offered look into the theme and found the problem after doing multiple checks! I had contacted Shopify Support, the theme developer, the theme 3rd party designer I contracted and apps that I thought could be causing the issue. This app was the only company/person that looked into the issue and took the time to look into and help me fix it.
I had some images that weren't being optimized. I asked for help and while these images turned out to not be product images (they were banners and other images in the site), they gave me direction on how to fix it, and even sent me some resized images. They didn't have to go that extra mile, but they did! Very helpful and fast communication!
Truly amazing support and work done by the team and Vitalii. They helped speed up the site. Definitely the app we've been looking for
Great app and easy to use. Works as advertised and helps improve the speed of your website. www.pilottrackhdd.com
Compressed photos by 46% without any noticeable reduction in the image quality.
Site speed is even more important due to Google's mobile first policy.
This is a great app. I installed and it does everything in the background. Anytime I upload a new product picture it automatically optimizes the image. I wish it could work on all photos in shopify, I have a lot of blog photos that I have to manually optimize. Apparently no optimizing photo apps can't access those pictures for blog posts.
Fabulous App! Actually compresses your image files and I see a big difference with page load times.
Vitalii was great, give him a raise - product is great, buy it now!! low cost hassle free app
The app works great. Easy to install and worked right out of the box. I didn't realise I had so many images and it did a great job of reducing image sizes without any noticeable quality difference. I had some great extra help from Vitalii also in further optimising and resizing featured products and collections images. Definitely, recommend the Loyalty Harbour Team and their app. Thanks.
I had issues with my theme, and I thought it's the app problem, customer service on this app is phenomenal . they asked request to access my theme and fixed what was wrong with my theme. the best you can ask for, will definitely recommend them to everyone.
Image Optimizer was so easy to use. and sped up my site.
I have been using this app for about a year now and it's amazing! I am always adding new designs to my store so this app is very useful. It is quick and cost effective. Also, the staff is very responsive and helpful. :)
Very helpful app. Great customer service and technical support. I would recommend it to other sellers.
Good & convenient solution. OPHERTY & CIOCCI www.ophertyciocci.com Luxury Vintage, Pre-Loved Fashion
UPDATE: Had a fantastic customer service experience that went above and beyond in improving our site speed. We were bogged down by some poor optimizations and support helped me fix my errors and achieve excellent improvements just in time for the holiday rush! Highly recommend. ORIGINAL REVIEW: My site speed was faster than 69% of websites on Pingdom prior to use. After using the app, our website is now faster than 86% of websites using the same test. Over 1100 photos and the app did some serious work. I definitely recommend for those with lots of photos. UPDATE
automatic compression, no hassle, nice reporting, easy app/install.
Superb app — works great, and support is top notch! Highly recommended!
Nice app. Easy to use. Very friendly if you don't agree with an image change
Been using this product for a while and it worked great. When prepping large product launches I could kick it off and get my images sized right from day 1. When they added the feature that let you prepay with a balance and then automatically scan and adjust, I found that useful to catch images you may forget about - but hurt my ability to line up and process many images at once for a launch. I reached out to them and they helpfully added that feature! The best products are always those made from the feedback of the customers. :-)
This application removed all of our images from Shopify store from all of the variations. If you want to spend time on re uploading your images back to Shopify then this is perfect application for you. Would NOT recommend it!
Developer reply ·
Hi David! We now have the ability to respond to App reviews, so we wanted to clarify this case from October 2017. We are sorry to hear you had these troubles! However, we do not agree with this allegation and we are certain that our application did not remove your images. We take this type of feedback very seriously. Our engineers thoroughly analyzed our system and the logs for your account and couldn’t find any problems on our end. We completely understand your frustration and offered our help to identify the actual cause of the problem. We have a reputation for responsiveness and our desire to help, even if the problem lies somewhere else. If you had accepted our offer to help, we could have contacted the Shopify Tier 2 Support and asked them to check the Shopify logs for your store. This could have helped to determine the actual problem. Since images are one of the most important assets of your store, our application backups original images before making any changes. You could have easily restored the whole set of images with a press of a button. We are sorry that you didn’t give us the opportunity to help you identify the actual cause of the problem. We encourage our customers to get in touch with us directly if they have any questions or problems. - Steve
I saved 192 megs on 528 images... 72%!. The app made it easy to do and it took a minimal amount of time to perform the task. ALSO, and importantly, contrary to another review, NO ALT TEXT WAS REMOVED. The app did not affect anything in the Alt Text or SEO. Last, the support staff contacted me immediately with my initial inquiries on operation, etc. The app also clearly allows you to RESTORE, View Details, Compare File Size...AND even compare the visual difference in files - ALL WITH A SIMPLE CLICK OF A BUTTON. To reiterate - the support is awesome....not that you need it anyway :-)
Changed theme recently. Made the rookie mistake of not checking site speeds. Weve had poor sales since. Checked site speed, over 20 seconds load speed!!! This app sorted this perfectly and quickly. Thank you, www.helpforpaws.co.uk
This App works as described! A must for smooth page loads
Vitalii was super helpful answering all my questions. We ran image optimizer using lossless compression on more than 50k images. Image optimizer handled this large number without any issue. Without any degradation of image quality we saved around 10%. I know we could have saved even more had we gone with the lossy compression option. I would highly recommend image optimizer. Even if you have a large store it works very well.