Dusala - Official
India
Reviews (2)
The app does what it says and what's it made for. And most importantly the support is good. From a buyer's perspective there are times when any app may not work out for our use ( just in general not specific to bucks) cases but the support matters a lot. I had a chat with Archana and Shaun. They were quick and upfront with an actual useful information.
Developer reply ·
Thank you so much for your thoughtful and honest review 😊 We’re really glad to hear that BUCKS is delivering on its promise and meeting your expectations. You’re absolutely right having reliable and helpful support truly makes the difference, and we’re happy that you felt that with us. Archana and Shaun will be especially pleased to know You liked there service. That’s exactly the kind of experience we strive to provide. Your feedback means a lot to us, and we’re always here if you need any further assistance 💙 In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you. - Helixo Support Team
not working, keep saying something went wrong, checked everything still facing issue
Developer reply ·
Hi Dusala-official, I’m Joey, the account manager from Trustoo. I just came across your recent review and felt truly sorry to see that you faced issues — especially since I couldn’t find any previous record of you contacting our support team. That makes it a bit hard for me to understand exactly what went wrong, but I really want to help you get it fixed as soon as possible. Could you please share a bit more detail about the problem you encountered? For example, what specific part of the app wasn’t working or any error message you saw? Once I know more, I’ll make sure it’s solved quickly for you. It honestly feels like such a pity to lose a valuable user like you without knowing what caused the trouble, and I’m genuinely sorry for the frustration this has brought. If you’re still using Trustoo, I’d love to make it up to you — to thank you for choosing us and to apologize for the initial setup issues, I can help upgrade your review display limit or apply a special discount for you. Please just let me know which option you’d prefer, and I’ll personally take care of it. Looking forward to hearing back from you, and I’ll do everything I can to turn this around for you. Warm regards, Joey Account Manager | Trustoo
