CWILL(Trustoo) Product Reviews
by CWILL
View in Shopify App Store ↗Reviews (1529)
Recibí un soporte rápido y efectivo, muy contento con la atención para lograr una configuración específica.
Great app, with really nice customer service. I had some hiccups with the review visibility in the store and was helped a lot by a lovely customer service person. Thank you!
Ich bin mit dem Support sehr zufrieden! Die Mitarbeiterin hat meine Fragen präzise beantwortet und ist konkret auf mein Anliegen eingegangen, statt nur allgemeine Standardantworten zu schicken. Besonders hilfreich waren ihre Screenshots, auf denen sie genau markiert hat, wo ich klicken muss. So konnte ich die Schritte auch ohne viel Vorwissen leicht nachvollziehen. Vielen Dank für die freundliche und verständliche Unterstützung!
Excellent help! Quickly solved my issue. Thank you!
Es la segunda vez que compro en esta marca, y pienso seguir comprando!! osea he probado otras marcas de vela y no huelen tanto como las de Candelita, amo sus wax melts y la velita de aura me relaja un monton en mis dias de bastante ansiedad. estoy super contenta de haber descubierto esta marca y son preciosas todas las velas se nota el cariño que hay detras
Shan was great! Helped me solve a simple problem that will add real value to my business and had patience as it was an obvious fix but she was still very polite.
Thank you so much for your help. You're such a kind person,
Really happy with the app and the support I received. I needed some help getting everything set up correctly, and the support team was very helpful, quick to respond, and made the whole process easy. Everything is now working exactly as I wanted. Great app and excellent customer service. Highly recommended! Thank you Jensen
Klasse Support..........sehr bemüht und sehr freundlich.....
Thank you so much for the lovely rating! Please remember that we are here for you anytime you need assistance or have any questions. Don’t hesitate to reach out to us whenever you need support. We look forward to helping you again in the future!
素晴らしい評価をいただき、誠にありがとうございます!お客様のご体験についてさらに詳しくお伺いしたく、メールをお送りいたしました。ご質問やご不明な点がございましたら、お気軽にお問い合わせください。ご不明な点やサポートが必要な際は、いつでもお気軽にご連絡ください。ご連絡をお待ちしております。良い一日をお過ごしください!
The App was to heavy and made my sore too slow the Files where about 780KB and it renders every time your page gets refresh and also it doesn't reload on background it gets load with the website itself that makes website slow. Hello! My name is Pia, and thank you so much for taking the time to leave us a review. I’m sorry to hear that it wasn’t working as expected with your store. We would appreciate the opportunity to look into this issue further. I have sent you a message via WhatsApp and email, and I hope you will have a moment to chat with me soon. :)
Excelente para las reseñas, puedes cambiar las imagenes y editarlas ¡Muchísimas gracias por tus comentarios! Agradecemos tu reseña y nos entusiasma seguir superando tus expectativas.
very good client service. v Thanks for leaving a review! We value your opinion and are glad to know you enjoyed your experience with us.
Very nice Thanks a ton for your feedback! We're grateful for your review and excited to keep exceeding your expectations.
Responden muy rápido, excelente atención ¡Gracias por la reseña tan amable! Siempre es un placer saber de nuestros clientes. ¡Estamos a su disposición cuando lo necesite!
Customer support is very effective and the app is easy to use Thank you for the lovely review! It’s always a pleasure to hear from our customers. We’re here for you anytime!
Thanks for leaving us a rating! We look forward to serving you again!
Great, fast help, good app! Thank you for your wonderful review! We’re thrilled to know you had a great experience. We look forward to serving you again!
excelente servicio y super rapido
Developer reply ·
¡Gracias por tu excelente reseña! Nos alegra saber que tuviste una experiencia fantástica. ¡Esperamos volver a atenderte pronto!
This App is great. Lots of great features and widgets to display customer reviews in various locations throughout the site. Their staff is also super friendly and always willing to help any time we have questions or special requests. Their features which allow for discounts for reviews/photo reviews have also been especially beneficial to us.
Developer reply ·
Thank you for your wonderful review! We’re thrilled to know you had a great experience. We look forward to serving you again!
Super apps
Developer reply ·
Thanks a ton for your feedback! We're grateful for your review and excited to keep exceeding your expectations.
Great app and great support! I accidently deleted a product with 99 reviews. So I recreated the product and asked if the reviews could be restored. Faith said, let me look. And yes within a few moments, my reviews were back. I am so, so happy. Thank you Faith.
Developer reply ·
Thank you for your wonderful review! We’re thrilled to know you had a great experience. We look forward to serving you again!
what i like about this app is that it is customizeable, did come across challenges was not being able to import reviews from other apps so their chat bot was able to help with the template provided. overall the aesthetics on the store look nice and well-presented
Developer reply ·
Thanks a ton for your feedback! We're grateful for your review and excited to keep exceeding your expectations.
Developer reply ·
¡Gracias por la reseña tan amable! ¡Estamos aquí para ayudarte cuando lo necesites!
I've been using TrustWill for a year now and it is amazing so far, and thanks for the customer support for the quick response
Developer reply ·
Thank you for the lovely review! It’s always a pleasure to hear from our customers. We’re here for you anytime!
amazing app
Developer reply ·
We appreciate your kind words and are glad to hear you had a great time. Thank you! All the best, Trustoo Team❤️
It has been a great experience. The support team has been very helpful in resolving my issues, and I truly appreciate all their assistance.
Developer reply ·
Thank you for sharing your feedback. Your opinion is very important to us, and we are pleased that your experience with our service was satisfactory.
Great app and amazing support! Jensen was super helpful and patient with me, even though I had many questions and issues to sort out. She explained everything clearly and guided me through the process step by step. I really appreciate her support and would definitely recommend this app. :)
Developer reply ·
Thanks for leaving a review! We value your opinion and are glad to know you enjoyed your experience with us.
Great and super fast service! Thank you so much Jensen! She was speedy and thorough!
Developer reply ·
Thank you so much for your review! We really appreciate your feedback and are glad to hear you enjoyed your experience with us.
Tolle App. Bietet viele Einstellungsmöglichkeiten und ist kostenlos. Der Service ist auch super.
Simple and easy to use. excellent.It has brought me a great experience, great help and recommendation. You deserve it.
Developer reply ·
Wow! Thank you so much for your honest feedback. We value your comments and we are dedicated to improving our services best for you. If you need anything please contact us. Happy Life! Claire❤️
マイページからレビューのウィジェットを設置して、レビューを書いて画像を挿入しようとしてもIOSからはレビュー画像を挿入できません。何度試しても、チャットで問い合わせしても改善してくれません。レビューも商品ページからでないと書けません。
Developer reply ·
詳細なご報告をいただき、誠にありがとうございます。 また、この度はご不便をおかけしてしまい、心よりお詫び申し上げます。 TrustWILL Reviewsのカスタマーサクセスマネージャー、Joeyです。 Shopify Customer Accounts内のレビュー投稿ウィジェットにて画像をアップロードできない件につきまして、本日一日を通して開発チームと密に連携し、互換性の問題について調査および対応を進めておりました。 iOSブラウザ環境では、端末・ブラウザ・ウィジェットの設置場所によって挙動が変わる場合があり、互換性の問題を完全に解消することが難しいケースもございます。 しかしながら、本日は本件について長時間にわたり検証と調整を行い、新しい修正版をリリースいたしました。 弊社での最新の検証では、Shopify Customer Accounts内のレビュー投稿フォームから画像を正常に送信できることを確認しております。 お手数をおかけいたしますが、貴社環境でも再度お試しいただき、テスト結果をお知らせいただけますでしょうか。 結果につきましては、私の業務用メールアドレス joey.wen@cwill.com まで直接ご共有いただけますと幸いです。ぜひお力になりたいと考えております。 改めまして、この度はご迷惑をおかけしましたこと、深くお詫び申し上げます。 現在、貴社環境でどのように動作するか、ぜひご共有いただけますと幸いです。私が責任を持ってフォローし、問題の解決に向けてできる限りサポートいたします。 よろしくお願いいたします。
parfait très réactif à n'importe quelle heure, même le weekend. je recommande vivement
ShopifyストアにTrustwillのレビューウィジェットを設置しようとしていましたが、Liquidテーマでうまく表示できず困っていました。 AIにも相談しましたが解決できなかったため、サポートへ問い合わせたところ、コラボアカウントを承認した後、すぐに問題を解決していただけました。 サポート対応は迅速で、とても助かりました。 I was trying to install the Trustwill review widget on my Shopify store, but I had trouble with my Liquid theme. After discussing it with AI and still not finding a solution, I contacted support. Once I approved the collaborator account request, their team resolved the issue very quickly. The support was professional, responsive, and extremely helpful. If you encounter the same issue, I recommend contacting the chat support and asking: "Hi, I have trouble installing Trustwill. Could you kindly show me how to install the review widget on my Liquid theme?" They helped me solve the problem promptly. Highly recommended! 同じように困っている方は、チャットボットで以下のように問い合わせるとスムーズです。 "Hi, I have trouble installing Trustwill. Could you kindly show me how to install the review widget on my Liquid theme?" とても満足しています。おすすめです。 追記です。トップページではレビューを非表示にし、各ページでのみ表示させたいと問い合わせたところ、迅速に設定していただきました。 今回も大変満足しております。 Update: I contacted support to hide the reviews on the top page and only display them on individual pages. They promptly adjusted the settings for me. I am very satisfied once again.
Great!
Developer reply ·
Thank you so much! We're happy to hear that you're satisfied. If you need any further assistance or have questions, feel free to reach out—we're always here to help! - Trustoo team❤️
Très bon service, professionnels et efficace.