Hem Support Wear
United States
Reviews (2)
I've worked with Shelby the past few days to sort out a kink with Smile.io and our Loop returns and exchanges app. We've been having the issue (because of Loop) that extra points are awarded to the customer upon an exchange, without points from the original order being deducted. Shelby walked me through what is happening, and worked to created a Shopify flow to solve the issue. The first flow didn't work--but she has continuously helped me work/talk through the issue and has been absolutely amazing in working to find a solution.
Developer reply ·
Thank you so much for sharing your experience! 💛 We’re really glad Shelby could help walk you through what was happening and support you in working toward a solution. We truly appreciate your patience as we worked through this together, and we’ll be sure to share your kind words with Shelby. It means a lot! 😊 - Smile.io Team ✨
Loop Returns and Exchanges work great with our Shopify store. I have received nothing by great customer service while they helped onboard us to the Offset program and anytime I have an issue they not only respond quickly but actually help and do things like pre-build the workflow for what I need vs just sending links for me to figure it out on my own. I highly recommend Loop.
Developer reply ·
So glad to hear Offset is working well for you! Happy our team made setup seamless! 🙌
