Defined Life - Official Store of the Define My Day™ Planner
United States
Reviews (2)
I have to echo the other terrible reviews. Yes, the software works until it doesn't. Then, when you're under the gun, orders piling up, and waiting on their awful customer support... you're stuck. I'm jumping ship before the holidays.
Pages not working at all at the moment. Was being helped by Justine for about 15 minutes and she suddenly stopped... "My day is ending here shortly, you've caught us at the end of our live chat hours. I will leave notes here in the ticket and someone will get to you ASAP." She said that ASAP would be about 10 minutes. It's been 7 hours so far and nothing. My ads are dead in the water with no landing page to send traffic.
Developer reply ·
Hey Defined Life, We just tried giving you a call and sent a follow-up email. We hope to connect with you directly about the support you received. While we do pride ourselves on providing exceptional support we definitely let you down in this case. Since we can’t turn back time, we will learn from your experience. Our support team will be retrained on handling the end of the day and providing more exceptional support. We’re also grateful you notified us of the glitch with Zipify Pages. While the error should have been resolved more promptly we did manage to get a fix in place in under 72 hours. We do value you and are grateful for the many years you’ve used Zipify Pages. We will do everything we can to learn from this and show you that we’re a 5 star app! -Steve Passmore, Customer Support Manager
