Skull and Bones
United States
Reviews (2)
Using WAIR for a year now on skullandbones.com. Not as intuitive for user experience as advertised. Many unhappy customers with sizing suggestions by WAIR; recent audit of my site shows that Customer frustration lies in the WAIR app experience as per my site developer Bemeir LLC.
Terrible customer support. Nona the support bot, contradicted herself by staying that you need to enable the sell out of stock button when you use this app to function, then said you do not need to do that, then said she would have to check with the development team. meanwhile the app hasn't worked since we installed it over a week ago, and my customers have been able to so purchase items out of stock since the app has been installed. Nona would not answer direct questions. extremely frustrating. SO I emailed support directly, let's see how that goes. Update: and from your reply, still the issue I have experienced was not addressed. the out of stock button was not functioning on most of my products, and the ones that it did function on the app was allowing people to buy out of stock, Instead of replying to a review to CYOA you should direct customer support to respond to my direct email of support and get this fixed. that's where your energy should go.
Developer reply ·
Hi Skull and Bones, We are so sorry to hear that you have had a bad experience with our app. If the Continue selling when out of stock button is enabled in the Products section of your Shopify admin, our button will not be shown and also the item can be purchased. If you use our anther feature in the app called Display the buttons even Continue selling when OOS, then our button will be shown and also your customer can purchase the item. We are deeply sorry for the confusion and inconvenence we brought you. Should you need further support, please feel free to contact us and we will spare no effort to help you. Wish you a nice day. Esther