Ally Safety
United States
Reviews (2)
I've had this app a while now and they have the best customer service of any Shopify app I've had over the past 7 years. I've tried three or four review apps and this one is by far the best. You can chat with customer service and you generally get a response within two minutes from someone who actually knows how to resolve issues quickly and efficiently.
I have really liked my OOSB theme but this app and the support have been so bad that it has, unfortunately, really changed my view of Out of the Sandbox. Also, typically apps are priced based on their usefulness to the customer. How do justify charging $89 for an app that has low review ratings, poor functionality, and requires a significant amount of manual work on the customer's end?
Developer reply ·
Hi Ally Safety team! When updating your vintage Turbo v4.1.1 theme to OS 2.0, all content will need to be rebuilt. This is a one-time process required by Shopify to align with new templating standards. You will still be able to use the Theme Updater to help streamline your updates with future releases! With all of our Out of the Sandbox themes, you only need to pay once, and the theme license is yours - there is no additional cost to retrieve an updated theme version! The Theme Updater does have monthly and yearly subscription options. With the Free plan, you are always able to download the most recent theme version at no additional cost, and update manually. For this update to OS 2.0, because of Shopify's new templating standards, this is advised. Thank you very much for your feedback! All the best, Out of the Sandbox
