Theme Updater & Backups | OOTS

For me this app works as intended and makes upgrading to new theme versions much easier. Support has also been great when needed. 5 stars.

Migrating to a theme update is such a nightmare but this app makes it sooo much easier. Great themes with excellent customer service. We've always been OOTS fans. Tried a different brand once and regretted it. 5 Stars

Easy to use and working with this for years now i recommand!

Theme Updater & Backups has made managing Shopify theme updates much easier. Updating a customized theme can be stressful, especially when you have custom code, app integrations, and other changes that you don't want to lose. This app makes the process much more manageable by helping preserve customizations while moving to the latest theme version.

Excellent and Extremely Reliable! Updating a Shopify theme can be tedious, complicated, and risky, especially with a customized website. Theme Updater & Backups makes the entire process incredibly easy, safe, and reliable. The backup feature provides great peace of mind, and the update process is simple and secure. A must-have app for any Shopify store owner who wants to keep their theme updated without the stress or fear of breaking their website!

Usually, we've had no issues in updating the Turbo theme. But this version from 9.6 to 10 -- went haywire. AI allegedly handled all but one of the customizations in upgrading the theme, but our opening slide show was completely screwed up. For now, we've left v9.6 in place. It's frustrating having had / worked with this theme for years without needing to hire an expert -- apparently, now we will have to? Disappointing. BUT.... 2 days later, OOTS support responded quickly to our ticket, stepped in and fixed the issue. Not only did they fix it, they followed up to be sure that the site is working properly. Today, we published the 10 version. Thanks, OOTS!

We’re using the Combine theme. We’ve made a lot of code improvements. We needed to update our theme to version 4.0.0 without losing any code blocks. We completed the update using Theme Updater. There were just a few minor issues left to sort out. Myles from the support team helped us with this very quickly. We were very pleased with both the application and the support team.

Excellent app. Highly recommended. Great to update a new theme and the theme sections make web page changes easy.

GREAT Support, the app didn't install an older clean version of a theme for me (to compare customizations), but support did install one for me.

Theme Updater has made updating on Shopify so much easier. Please remember to be very careful adding 3rd party apps to your store so the update can go smoothly and you spend your time working on marketing. Be sure to review Out of the Sandbox premium theme sections so your system uses known compatible apps.

Very helpful, most times the AI can transfer any customization. Last time it didn't work, but some weeks later another try got everything transferred to the new theme.

VERY USEFULL APP! WORKING PERFECTLY

Great app and great customer service! Makes updating my theme easy and the theme sections you can add to your website are a major plus!

Theme Updater & Backups literally saved my store. Orderly Emails deleted several important Shopify collections/categories in my store, and I only discovered it after the damage had already affected navigation and visibility. Thankfully, Vault backups allowed me to restore the deleted collections one by one. Without this app, I would have faced many hours of manual rebuilding. This experience alone made the app worth it.

I have a lot of custom items on my website that make theme updates tricky. I used to always have to put back in all the custom items which was very difficult and time consuming. This app makes updating themes a piece of cake. Each update we have done using this has worked smoothly.

I have been supported by Euwi who has been incredibly helpful. I used the app which was good but it did not transfer all of my custom coding! However, I reached out to customer support and received great support from Euwi! Having a human available to actually address your technical issues is always preferable and very much appreciate the help he provided

Great product!

I was able to easily update my customized Out-of-the-Sandbox theme, which had made me nervous after spending so much money to customize the theme. There was some odd coding left behind on the screen after the AI update, but I reached out to the team, who was able to quickly remove the random code for me. I'm quite pleased with the app and the service.

Super easy to use for theme update.

Very helpful in updating our Turbo Theme, which has proven to have worked very well for our business for the last 10+ years.

Support responds promptly and helps as best as they can even if sometimes beyond scope. Very happy.

I can't say enough about the Theme Updater and Out of the Sandbox in general. Their products are great. I have had Turbo for 8 years now and they are still updating it to keep it current. It looks great too, and they've made customizations easy. The Developers are quick to fix and help with any issues. I mean, what more do you want? I am so glad I went with Out of the Sandbox and the Theme Updater is extremely helpful!

I uninstalled, because I don't have enough customers to justify paying this price a month. You might want to do a tier for this pricing on shopify stores that are not bring the customers in right away.

Total disaster. I even purchased the "Theme Updater & Backups" app to update to the latest version (v9.5.1), but the core issues remain. The most game-breaking bug is the inventory logic. When a customer tries to add more items than what's in stock, the entire site simply FREEZES instead of showing a proper message or limiting the quantity. This is a basic e-commerce function that even a free theme handles easily. I tested this on a fresh, unedited template, and it still fails. This proves it's not a customization error; it's a fundamental flaw in the theme's core code. My homepage and collection pages are a mess, and I am losing sales because of these technical glitches. Do not waste your money on this theme if you need a professional, functional store.

With all our code this would be super time consuming. This app is works perfect. A solid team behind it.

Amazing company! They gave product support on Christmas Eve! I am blown away by how professional and responsive they are. I have been using their Turbo theme for many years and have just added this updater app but it is great just like their themes. Highly recommended!

It is working great until now. I have been using around a year.

***Update***. An absolute MUST HAVE. I have been using the theme updater for several years now and it is the best way for me to upgrade themes.

This app works well and has been able to copy most of our customizations to the new theme after an update. However, we've found that not all customizations are able to be copied, so we still have to have a developer help with theme updates, in order to keep all our customizations.

trash app with minimal to no options. These sections should be standard if anything. Out of the Sandbox is pure outdated garbage

J’utilise Theme Updater & Backups depuis plusieurs mois et j’en suis très satisfait. La mise à jour du thème se fait en quelques clics sans perdre mes personnalisations, ce qui me fait gagner énormément de temps. Les sauvegardes automatiques sont un vrai plus pour travailler en toute sécurité. Le support est réactif et professionnel. Je recommande cette application à tous ceux qui utilisent un thème premium Shopify !

Outstanding customer service! Thank you!

Quite handy for updateing.

We have an old Parallax theme which has limited functionality, so we got the app to add the FAQs to our product pages. I was able to add it to the product pages and it works if you want to add generic FAQs to the pages. However, to get product specific FAQs on each product page you need to add individual metafields for the sub-titles, then each question & each answer. We have close to 100 products so that means hundreds of metafields. Would great to see this feature added.

We have added the scrolling images and collection list sections from Theme Updater & Backups to our website. They definitely enhance the appearance of our website. We had some minor technical glitches with scrolling images not displaying correctly with our theme that tech support was able to resolve.

Great interface and great support. You'll never hesitate again to go through theme updates (Expanse from Archetype Themes in my case).

Excellent app. It was very good already but, now, the devs have made it even better. Actually, now, it's the perfect theme updating app. I just click on "Update" and it does all the heavy lifting without me having to do absolutely anything !!! What more can I ask for ? Can't recommend it highly enough !!! UPDATE: One more time that I have used this app and I can't even begin to tell how grateful I am for all the time and effort it has saved me. Not to mention the peace of mind it offers because I know that everything works as it should after each update.

great!

The updater works very well as I have used it for three updates with no issues. I would appreciate more details in the release notes.

Super easy to use and support is extremely proactive and quick. Euwi is extremely helpful

Works just fine and had no issues. Thank you

Theme updater is easy to use as it carries over all your custom codes to the new theme at the press of a button. I do end up with coding 'conflicts' arising each time, but you just have to look at the code and make your own judgment on which code to accept. I either kept it to the same code or selected the one for the new theme. I don't trust the Ai version. When updating it will give you a new draft copy of the theme so you don't mess up your Live one. You can always view and check the draft copy to make sure all your customisations are still in place and that everything looks ok before publishing and making it Live.

Had issues with my updates on the updater The team reached out to me resolve the issue which was swiftly done

RAZROYS

Out of the Sandbox has been my trusted theme partner for years. The theme’s update package makes upgrading my website easy and consistent. Additionally, Out of the Sandbox's responsive technical support consistently resolves any issues promptly. It’s an outstanding theme with reliable, top-notch support. Thank you so much!

great App, great support. Thanks a lot.

seems like all updates were transferred into new version.

This is my first time using this and my experience has been great. The service team goes above and beyond to help and they are quick to answer questions.thank you for all the support!

The AI-assisted theme update captures all my small manual theme edits.

I had a great experience working with the Out of the Sandbox team. They were incredibly helpful and responsive throughout the entire process—from guiding me on how to purchase and register the Flex theme, to answering all my questions with patience and clarity. Their support team made everything easy to understand, and I truly appreciated how smooth and straightforward the experience was. I’m very happy with the service I received and would gladly recommend Out of the Sandbox to anyone looking for high-quality themes and excellent customer support. Thank you for the great service!

The support from Corey in helping me with my theme updating process has been superb. Very helpful and great communication.

I find this app helpful, especially because when things don't go as smoothly as I'd expect, the OOTS support team give excellent help with solving any problems. Thank you to the support team!

These folks have been some of the most thorough and responsive people I’ve ever had to have help me. Thank you!!!

Heartfelt Thanks for Outstanding Support I am incredibly grateful to the Pixel Union team, especially Gabriel, for their exceptional support and understanding. Navigating an incredibly stressful issue, Gabriel's compassionate and prompt assistance turned a challenging situation into a positive experience. The dedication shown in resolving our issue,and going above and beyond to help us, demonstrates Pixel Union's commitment to supporting small businesses like ours. Their Turbo theme is not just powerful and feature-rich, but backed by a team that genuinely cares about its users. Thanks to the Theme Updater App, we can easily access updated versions of the Turbo theme, which adds tremendous value. I highly recommend this app to anyone using Pixel Union themes. Thank you again for your outstanding support. Your help has made a world of difference to our small business and the community we support.

The only thing it did for me is install an updated version of my current theme, which I've already done from the Shopify theme store. Everything else I have to do manually. Plus, there is no option to cancel your plan so I have to contact customer support just to cancel, which I find unnecessary. Edit: I did contact support and they were very friendly and willing to help. therefore, I am willing to upgrade the rating.

I had a problem with the backup section of the app and Corey from Out of the Sandbox got the issue addressed right away. That said, it has been the only time their support addressed something right away. I strongly suggest looking elsewhere.

Overall it's great. Had a small hitch and support helped me all the way through.

Support is great, very responsive. Slight issue is everytime I update the theme i have to check all the theme customisations. Can take while to figure out, even though I have ticked the maintain theme customisations.

I've had the Flex theme forever and use the Theme Updater all the time. I just installed the video with text section and love the functionality.

Must admit I am very disappointed of the app and service. Totally useless. The updates never go smoothly, it's deleting all my theme customizations (which I payed a lot for) and I can't use the updated theme. Most important files need to be configured manually, and I have to hire a developer to make the changes, for extra payment ($300 to be exact). It is ridiculous as a pay you each month for this app.

Love my Turbo theme, and love the Theme Updater. Every year I update my theme to make sure everything runs smoothly. And OOTSB team are always super helpful too! Thanks!

it is perfect

This is a great companion app to the OOTS themes. We hit a few stumbling blocks updating an old theme full of little customisations, but the support team was helpful and swift - thank you, Corey! The new sections are a truly welcome feature, and choosing to install only the ones you need makes a lot of sense.

Very easy to install and use.

Sustainable and Regularly Updated I've been using the Turbo theme for years, and I couldn’t imagine switching to another theme for 3 main reasons: - Proven Longevity: Turbo has been around for years, which ensures its sustainability. (It’s tempting to go for flashy themes that seem impressive at first glance, but it’s a trap. If they’re developed by a couple of guys working out of a tiny studio, they often disappear or move on after six months or a year, leaving the theme outdated with no further updates...). - Always Up-to-Date: Turbo is updated promptly to stay compatible with Shopify’s latest features and updates. - Responsive Support: Their support team is incredibly responsive and solves any technical customization issues efficiently.

Theme update did nog work on the first try. Contacted support and after 30min the issue was fixed! Great app, even better support!

Avec ce theme sobre et incroyablement efficace il y'a une équipe technique qui assure le support avec panache. bravo et merci

Works great although not all customizations will be transferred although its a lot better than previously. Love the new sections which have been added. Support is also great!

So far so good!

Just received a DMCA Takedown Notice from these guys, No direct support contact on their page Their register page is not working : https://register.pixelunion.net/ Just had AI bot that is unhelpful Also their reset password link is not working, this is the email from Shopify This is the email we received, with one day to action this otherwise our site will be taken down, I am not impressed. We received a Digital Millennium Copyright Act takedown notice from a theme developer claiming that your Shopify store, xxxxxxxx is using an unlicensed version of the following theme: https://outofthesandbox.com/collections/turbo-theme Your store will be taken offline on November 6, 2024 if this issue hasn’t been resolved. You can resolve this issue by: Purchase: consider buying the theme from the theme developer using the link provided in the notice, or Delete: if you choose not to purchase the theme, then you must remove it from your theme library. If you require any assistance with buying the theme, please contact the theme developer directly at support@pixelunion.net. If you require any assistance removing the theme, please contact Shopify support. If you delete the theme, reply directly to this email to let us know. If you purchase the theme, we require the theme developer to confirm. Thank you for your attention to this matter, Shopify Trust & Safety

Clicking on app -store health check- and a spinning wheel, then nothing. So out of the -sand-box this app does not work.

A definite must if you're getting an Out of the Sandbox theme......you need to keep up with changes and this does it easily. Go Pro and you get additional sections to add to your site.

Had some difficulty updating due to customization but the team reached out straight away offering their support.

Great support. Euwi helped a great deal with a conflict of code issue I had while updating. Great customer support and service.

top produits

So disappointed by this app and this company. As I pro plan subscriber I would really like to know why I am still waiting 3 days for anyone from the company to look at my issue and get back to me. I had to hire a shopify expert to help me update my Flex theme to the latest version, because the app did not do it, at a cost of $400. This is just seemingly wrong to me. I feel compelled to leave a one star review. I granted permission for someone from Out of the Sandbox to go into my shop and perhaps they would have offered the advice that the issues required this extra help. I got tired of waiting for my "priority support" I have been paying for but never used before. The money you pay monthly to Out of the Sandbox for this app is money spent on empty promises.

Hey Leo! I want to express my gratitude, for your help and quick aid in transferring the theme license smoothly and efficiently! Your professionalism and assistance throughout the process have been truly commendable. Greatly appreciated by me! I am extremely pleased, with both the theme itself and the service that you have provided. Warm regards, Mohammad

Update to answer: For those who read the response: This in every way incorrect. Our custom code is not slowing down our theme. That is not the issue and our correspondance have been on the same ticket all alone, which has been replied by us continuously. The app has been of no use, please do not disregard your responsibility by making it seem the fault us on us. Downloaded the app to carry over some customs codes (page speed improvements only). The updated theme version didn't even carry over our photos and contacted support. After weeks of requesting updates, finally they reported the issue was fixed and all possible content was carried over. What they did not mention (or may not have checked) was the fact that the updated theme was not functional, even the cart did not work and you could not place an order along with other major errors. I was OK to waive the custom codes and just proceed with a standard carry over, but their solution was to hire Storetasker. I am so disappointed and frustrated of having to wait weeks and finally be referred to a more expensive solution. I can't even proceed with the standard theme unless I hire Storetasker. In addition our Google Traffic is down by almost 50%! As soon as possible we will migrate to a different theme by a different developer. If I could I would give 0 starts!

Good and fast service!

Works great!

Doesn't work

This app is a lifesaver, it’s saved me hundreds as I normally have to pay someone to bring over my changes and this can take days. I had a small issue and Leo sorted it the same day and even helped me research something which he really didn’t have to. Amazing app, theme and support. Thank you

Support from the Theme Updater team is excellent. Thanks for taking the time to update our theme with all of the customizations on an existing theme version.

works perfectly