Vhaan Ethnic Craft
India
Reviews (2)
Extremely Disappointed — App Not Working & Poor Support Response I’ve been using this app for a long time and initially trusted it because of the positive reviews. Unfortunately, it’s no longer performing as expected and has created a lot of confusion for our customers. The main issue is with the feature that should allow customers to buy an additional product (in our case, a rubber sole along with our Kolhapuri footwear). Customers think they’ve added the rubber sole to their cart, but it doesn’t appear in the final order — leading to a messy and frustrating experience for both our team and our customers. When we reached out to support, they simply raised their hands and refused to take responsibility. Instead of offering a proper solution or follow-up, the issue was brushed aside. We were genuinely hopeful that this app would enhance our store’s functionality, but it’s turned out to be unreliable and disappointing. I hope the developers take this feedback seriously and fix both the technical issues and their customer support approach.
i used this app to use amazon shipping service but even after stopped using it is has continued charging me some amount on my shopify bills which is wrong Edit : the team has connected with me and agreed to support me and provide the refund of amount which got deducted even after i have stopped using it hence changing the review rating
Developer reply ·
Dear merchant, All the billing is handled by Shopify directly, similar to all public apps on Shopify. Our team is very responsive when a client reaches out to share a billing related issue. We hope it is resolved to your satisfaction. Regards