Canvas Mérida Fine Print Art
Mexico
Reviews (6)
This is the worst support experience I have ever had in my life, they updated their application and have not been able to solve their failures, even though they have been sent emails with videos explaining them, they can't solve it,
Developer reply ·
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you have experienced with our support. We understand the frustration caused by the application's recent updates and the failures that have persisted despite our efforts to provide detailed explanations through emails and videos. We have already sent you a mail to know more details regarding the problems you faced so that we can address them and improve our services. Please reach out to us on support@superlemon.xyz. We are here to assist you and provide you with the best possible assistance. We genuinely appreciate your patience and understanding.
I need your support for au app, and so far I have sent emails and nobody answers me, please give me an answer to my request. As an update, you have already responded and solved my problem, thank you very much.
everything great with the app, I love its design and ease of use, additionally the support is great.
They generated the charge immediately, they did not give me 14 days to check if it complies with what I require, and with the first revision it does not comply, I require my refund
Developer reply ·
I contacted Shopify and they issued you a refund. We also updated our app to give a cumulative 14 day trial. So now if someone installs the app for one day last year and installs again they will have 13 days left on their trial. You had previously installed our app last year and used up your free trial, so that is the reason why you were charged. That's how our previous system worked, giving a 14 day trial from the first day you installed. If you have any more questions let me know :) Thank you, Jon Relentless Apps
I have 3 days left to test and you don't give me the support for the installation, how can you test your product? I have sent them mail and they don't even respond to me? This speaks very badly about you.,
It is a very useful and functional tool, it is the best. Being able to schedule the editions gives you a plus
