EUNORAU E-BIKE US

Works well with my Shopify store. The insurance option appears at checkout automatically and claims are processed without drama.

Updated: The support team contacted me within 1 business day and fixed the error. It's a good sign, and the app works well again. When the app has an urgent error, you cannot find any support online, even after submitting a support ticket, you will get an email to tell u that you need to wait more 5 business days - "This message confirms that your request (XXX) has been received and will be reviewed by our support staff. Please note that we are a small operation, so our typical response time is 5 business days. We really appreciate your patience. For Shopify and Wix users, please send us your connected store url which can be found in your Closeby settings as well to help our team investigate your account. To add additional comments for our team, just continue replying to this email. In the meantime, feel free to check out our FAQ articles as well: https://closeby.zendesk.com/hc/en-us Thanks for writing in! Closeby Team"

Great customer service, Andrew helped me a lot

Not a pretty bad app, but a ridiculous service! "It seems you're in the United States. Redirect to US Store?" - the words "US Store" have a hyperlink (href link), but it redirects to the wrong website home link. What's worse, my coworker and i have contacted their team several times in the last few months, but the problem still exists. and every time we contact online chat, it shows "Typically reply within 2 hours", then the message status shows “read” but no reply to u. Update: Finally, the problem was solved. but why technicians need so many permissions and authorizations is far beyond understanding, such as order, customer... almost all permissions of the store. Soooo weired！