EcoLeo
United States
Reviews (2)
I am questioning if this works. I have all countries besides US blocked and also VPN blocked becaue I was getting alot of fake email subscribers. Well now I am getting many successful and unsuccessful orders from these blocked countries. It is obvious they are running credit cards to see which work and some of the orders go through and some are declined. When checking the transaction gateway details in the Shopify order page, it shows the country the order was placed from (Russia, Malaysia, Algeria, etc). I then have to cancel these fraudulent orders however I still have to pay the credit card processing fees as those are non-refundable. Therefore, Blocky is not doing it's job at blocking these countries. Perhaps the bots used are too fast for the Blocky app to trigger a block. I have contacted customer support and was told the development team would get back to me and they never did. So I will be cancelling.
Developer reply ·
Hi there, Thank you for taking the time to share your feedback. We value every review, as it helps us continue improving Blocky for our users. I’m sorry for the delay in communication. There was a misunderstanding on our side regarding your access request—we weren’t aware it had been accepted shortly after submission—and with the holiday weekend, our response was slower than it should have been. Blocky was built to help stores strengthen their security and reduce fraud and scams, and we remain fully committed to that mission. I’ve also reached out to you directly via email, as we’d love the opportunity to personally investigate and resolve the issue you reported. –Shahar
I downloaded the app 2 weeks ago and it has been the most painful and excruciating experience to date with building our Shopify store. It was impossible to import reviews without their manual help. I am unable to customize anything. Choosing a specific layout for the reviews gives us product pages with different review layouts (some are in columns, some masonary) making our product page look messy and unprofessional. Cannot change font colors, style etc. It's been over a week I have been asking for help and following up and my concerns have still not been addressed. I get vague responses that they will look into it and then crickets. Looking for another app now.
Developer reply ·
Hi EcoLeo team! My apologies for the experience here as you have been waiting in our escalated process for some of the issues you reported. The caching issue affecting your account has been cleared and the customizations you make should save now! Some of our troubleshooting has been delayed by the reviews being removed before we could address the issue, and there were some permissions required as well which contributed to the additional back and forth. I've reached out directly on your open ticket with some additional answers to your queries that I hope help provide some support. Please let us know if there is anything else we can do to turn your experience around!
