Jinbei
Germany
Reviews (2)
I started with an Application Error, which already set the tone. The generated images are not usable - strange compositions and poor quality overall. The processing time also felt quite long compared to expectations. On top of that, only 2 credits are given for testing the app, which is far too little to properly evaluate its functionality. Conclusion: The concept is interesting, but in its current state, the app is not practical for real use. More reliable results, faster performance, and a fairer trial model are needed.
Developer reply ·
First of all I'd like to say I'm sorry for the issues you experienced with Snapshot. I emailed you privately but didn't hear anything so I'm posting here in the hope that I can resolve this situation for you. To give some context about the issues you raised: AI has some inherent randomness when generating images, this is unfortunately the nature of the game. This means that sometimes generated images are not as good as they should be. Of course there are things we can do to improve the quality of outputs and I can refund credits if there are any major errors. Snapshot uses the best image-generation models available on the market today and we use various techniques behind-the-scenes to improve the quality. Sometimes getting a good generation is just as simple as improving the prompt. I'd be happy to get on a call with you and walk you through the problems and provide some tips on how you can get better images. Alternatively you can give me an image and let me know what you want and I'll build the prompt myself and show you some of the outputs. I really want to get these issues resolved for you and turn this into a positive experience. I hope to speak with you soon.
We’ve been using FERA for quite a while now (in 5 stores), and our experience is mixed. Positives: The long trial period is definitely a big plus. The frontend layout, emails, and widgets are beautifully designed and look very professional. Negatives: Annoying overlay: Across all our stores, an overlay keeps popping up suggesting we change the language. It appears on almost every page and has to be closed manually each time. Support has known about this issue for a long time, but the only “solution” offered is to use the app outside of Shopify’s backend via FERA’s own website. This might be okay for one shop, but it’s simply not practical when managing multiple stores. Translations: Managing translations is very cumbersome. They are spread across ~15 separate pages, and every time you save, you’re thrown back to page 1. Jumping directly back to, say, page 8 is not possible – you have to click through with arrows, and only four pages are shown at a time. Keyword search only works in English, not in German. There’s no option for CSV import/export, which would make things so much easier. This issue has been raised with support over a year ago but hasn’t been addressed. Review management: Approving and especially deleting reviews is far too restrictive. It’s not possible to simply remove a review without notifying the customer. While this might be due to Google guidelines, as a store owner, you should always have full control over your system. Sometimes reviews are simply false or written out of spite, and there should be a way to delete them quickly and without extra hurdles. Conclusion: FERA has potential and shines in terms of design and trial length. But in daily use, especially when running multiple stores, the issues make it unnecessarily frustrating. Improvements in usability and flexibility are urgently needed.
Developer reply ·
Thank you for your detailed feedback and for using Fera across multiple stores — we truly appreciate it. We’re glad to hear you enjoy the design of our widgets and the extended trial. We’ve taken note of your points: - Change language overlay: We haven’t been able to recreate this issue on our side, but our team is actively investigating. If you could share a few more details with support, it would help us resolve this faster. -Translations: We completely agree this could be improved. We’ve already logged a ticket to make managing translations easier, including better navigation and CSV import/export. - Review management: We understand the frustration here. To maintain customer trust and credibility for your store, reviews can’t be fully deleted - but we’re always looking at ways to make moderation more flexible without compromising authenticity. Your feedback is valuable and helps us prioritize improvements. Thank you again for sharing your experience with Fera. - The Fera Team
