Andre Assous

Pros: Clear information, Easy to Complete, Visually appealing, link to order is very handy Cons: Cannot search or filter by item or reason, cannot resent emails, cannot change status back if needed, cannot choose or change the resolution if the customer's is not accurate, cannot add tracking info right from our end, does not show approved/rejected date and time.

Great app that's also very easy to use! Tom replied quickly to my email and was very helpful. We had the app running in no time!