Rad Aquatic Design
Canada
Reviews (3)
DO NOT USE. It didn't work and even though it says 1 day free trial, I was charged right away! they have not refunded me.
Developer reply ·
We genuinely regret any inconvenience you've encountered with our service, and we want to assure you that we are fully committed to supporting you through this issue. Our team is actively looking into your case and will do everything possible to address and resolve the matter promptly. To assist us in expediting the process, kindly provide the following details per Email : The email address associated with your account. The date of the subscription charge. Feel free to reach out to us at our dedicated support email: smartcopy@Outlook.com. Rest assured that your email will receive our immediate attention, and our support team will respond as quickly as possible. We sincerely apologize for any inconvenience and appreciate your patience and understanding as we work to ensure your satisfaction. If there's additional information or concerns you'd like to share, please include them in your email.
I really like to give this app 5 stars but I cant. After purchasing the starter pack (which you kind of have to) you'll find out that your $50 monthly plan is not enough to set a limited number of times a customer can earn rewards, or have more than one app integrated at a time. These features should have been included with the starter plan and not in a $200 plan and above...
Developer reply ·
Thank you for taking the time to leave a review, we appreciate your candid feedback! 🙏 Our plans are structured to grow with our merchants so while the Starter plan gives you all the tools to uniquely brand your program it does have some limitations as it is our most basic plan. I have reached out to you via email to see if we could provide some suggestions as well as some solutions that might work for you! I look forward to hearing back from you soon! 😀 Cheers, Joshua - Smile Team 🧙♂️
The fact that the app has a truly free version and an affordable price for its premium version is the reason why I went with this app as so many apps on Shopify's store feel like a cash grab. not to mention their support was very quick at helping me with the initial installation issue.
