BModeTUA
United States
Reviews (2)
Pésimo, no lo descarguen, te dan pruebas “gratis” y aunque canceles antes de que se cobre acabando esa prueba gratis, te cobran, yo les informe del tema, me dijeron que me informarían más del tema y aún no me reembolsan mi dinero
Developer reply ·
Hi BModeTUA, Thank you for sharing your feedback. We are sorry to hear about your experience and we understand your frustration regarding the trial and billing process. Please note that app subscriptions and billing are handled directly by Shopify, and we do not have control over the billing system. However, whenever a refund request is received, our team works to process it as quickly as possible. We have also made many improvements to our communication, support process, and overall app experience since then. The app has evolved significantly with new features, updates, and improvements based on merchant feedback. We would appreciate the opportunity to make things right and would be happy to assist you if you would like to give the app another try. We would also kindly request you to consider updating or removing your previous feedback, as your concern has been addressed and the review reflects an earlier experience with the app. Thank you for your understanding.
Hey, thanks so much to Chette, she really helped me with a situation I was struggling, she’s sooo kind and nice, I really appreciate that, thank you
Developer reply ·
Hi BModeTUA, Hi! Thank you so much for your kind feedback. 😊 We're really glad to hear that Chette was able to help you with the situation. We'll definitely share your kind words with her — she’ll be happy to know her support made a difference. If you ever need assistance again, please don’t hesitate to reach out. We’re always here to help!
