I Dance Contemporary
Israel
Reviews (3)
I used this app to help me generate barcodes for my products. Google blocked and didn’t publish products to Google because of the barcodes generated by this app. I have logged in a case with Shopify Chat Support. They could not help and they will come back to me when they have a solution. Until then, I am giving 1 star to this app. I will update if the things will sort out well.
Developer reply ·
Thank you for reaching out and sharing your feedback with us, and I am sorry to hear that you've experienced some issues getting your products approved by Google. It sounds like you've already contacted our Support team which is exactly what I would have recommended. Hope we can get this cleared up with you as soon as possible! -Oliver, Shopify Support
I tried to connect Facebook sales channel with my Shopify store and it did not connect. There was a message error after completing the installation saying "There was a problem processing this action. Please refresh the page". After changing many emails during 2 weeks with Shopify support team and speaking with 5 team members, I received an email from Shopify saying that they can't solve this issue because it is from Facebook and they will close my ticket ID. I am disappointed by the support I received. The error appeared on Shopify platform, Shopify should help fixing errors on their platform.
Developer reply ·
Thanks for sharing your feedback! I can definitely understand and appreciate your frustration. Due to the nature of our app, there is a level of dependency and impact on both ends of the spectrum. However, there are cases where issues that stem from Facebook are reflected in our app, but but do not have a causal relation to the app. It seems our technical team has investigated and ruled this to be the case for your issue. We strongly recommend that you reach out to Facebook's Support team to get that issue resolved. Thank you for your patience and understanding. - Abdalla, Shopify Support
The app is intuitive, easy to use. The Auto Response e-mail confirmation for the customer is not working, which was the option that made me to install the app.
Developer reply ·
Thank you for making us aware about your issue. You simply need to tick on checkbox "Send email to user" You can find it here: https://prnt.sc/mws1ym
