Manntara Co.
United Kingdom
Reviews (4)
The app is good and has potential, but it is currently too glitchy. The more I use it, the more glitches I find. Don't have time to contact support about any small error. Hope they make it smoother in the future.
Developer reply ·
We regret any inconvenience you’ve faced. We haven’t encountered similar glitch reports from other customers, so any details you can share would help us investigate and resolve it quickly, as we have reached out to you via email as well. The issue could be related to another app or theme conflict. Our team is ready to assist you. We look forward to connecting with you soon.
Great customer service. As always
I downloaded this app solely for the heatmaps feature, but it ended up being a huge disappointment. When I first tried it, the heatmaps didn’t even load, just a blank white screen. I contacted support and it took them 3 days to respond, which was already a red flag. After some back and forth with their IT team, the issue was finally fixed, but by then, 5 out of the 7 days of the free trial were already gone. I decided to let it run a couple of days to gather some data, but after that, I realized the heatmaps weren’t even tracking product clicks. What’s the point of a heatmap if it doesn’t capture essential user interactions? I reached out again to support to report this, and they basically shrugged it off and refused a refund, saying the trial had expired—even though most of it was wasted waiting for their team to fix the app. Overall, poor customer support and a feature that doesn’t deliver. Not worth your time. I would recommend Lucky Orange.
Developer reply ·
Hi there, Sorry to hear about your experience with MIDA! We’ve reached out to you directly to better address this and to also clarify the situation. At the same time, we’d like to confirm that all the issue with the access on your side has been resolved. Please feel free to get back to us anytime, we’re always happy to assist!
ParcelPanel's support is great! Their team is always available and ready to assist with any questions or issues. They respond quickly and go above and beyond to ensure everything runs smoothly. Highly recommend it.
