CWILL Order Tracking
by CWILL INC
View in Shopify App Store ↗Reviews (3052)
I love this app., Thanks Zessa for your quick support
Excellent customer support! Zessa was very helpful, professional, and patient. She clearly explained how the tracking system and email notifications work. I really appreciate her assistance. Thank you!
Great service. I have never had any issues with tracking.
CWILL Order Tracking is a great app. It helps make order tracking easier and provides a better experience for customers. I appreciate the features and the opportunity to make my store look more professional. I look forward to using it more as my business grows. Highly recommended!
Fast and helpful support. We had an unused shipping protection script loading on our storefront and slowing the site down. Zessa from support answered within minutes and clearly explained which app embed to turn off. She also confirmed it wouldn’t affect order tracking, which was exactly what we needed to know. The issue was solved quickly and with no hassle. Order tracking itself works reliably for our store. Thanks!
Hervorragende App! Hat unsere Firma auf ein neues Level gebracht. Und auch der support ist sehr hilfsbereit und kompetent, wenn es mal Fragen oder Probleme gibt.
I cannot recommend this service to merchants who consider reliable technical support and clear migration assistance important. For clarity, this review concerns my experience as a long-term paying TrackingMore customer during the announced migration from TrackingMore to CWILL. I did not proceed with CWILL after this experience and only installed the CWILL app briefly, which is why Shopify may show very limited usage time for the app. I have been a paying TrackingMore customer for months, and my experience with the announced migration from TrackingMore to CWILL has been extremely disappointing. TrackingMore is now informing Shopify merchants that its Shopify app will be retired and that customers need to migrate to CWILL Tracking. Since this affects a live tracking system used by my customers, I contacted TrackingMore support before migrating and asked several basic but operationally important questions about carrier synchronization, Shopify synchronization, shipment notifications, historical data, what settings would be transferred, and what would need to be configured again. Their support representative did not properly answer these questions. I was first told that I would have to “set-up everything again.” Then, when I asked for clarification and additional technical information, I was repeatedly told to contact CWILL support instead. I explicitly pointed out that I am a paying TrackingMore customer and that this migration exists because TrackingMore is retiring its own Shopify application. Their final suggestion was essentially to activate a CWILL trial and determine myself whether it meets my requirements. What makes this worse is that the TrackingMore dashboard says that my existing setup is “packaged and ready” and can be imported into CWILL “in one click,” which directly contradicts the statement from support that everything needs to be set up again. This is not a minor issue. Tracking affects customer-facing shipment information, automated notifications, and store operations. Merchants need precise answers before migrating a production system. After months of paying for TrackingMore, I expected proper support for a migration that TrackingMore/CWILL themselves are requiring. Instead, I received unanswered questions, contradictory information, and responsibility being passed between support teams. Based on this experience, I have decided not to continue with CWILL and will move to another provider.
very unclear, no customizaitons possible and very expensive at scale. Better to build your own things with AI. Support is also not really helpful. Not able to answer my questions.
Thank you for your help cause I'm Learning a as I go forward.
Jane was very helpful in answering questions I had about setting up the app and migrating from our old tracking app. The tracking page makes it easy for customers to track their order status and shipment progress while staying on our site. I especially like the product recommendations on the tracking page with smart upsells. The tracking page easily integrates into our website and into our store, and I like the ability to customize the URL. An added bonus is the analytics and integrations with other apps.
Perfect app, must have to get less chargebacks. Support 10/10.
they help me really great, they are friendly and wanna help you in the progress really recommend this app
BE CAREFUL when opting for this. I was with TrackingMore which is part of CWILL. Was offered a free period of 30 days to move to ParcelPanel now CWILL. I took the bait and was shown a free period of 30 days. Now realise that I was charged in advance by TrackingMore till Aug 18 2026 and then CWILL charged me in Sep for the period starting Aug 21 2026. So effectively 3 days free and not 30. CWILL Support now claims we have shown 30 days free in your invoice and the money paid to TrackingMore is not our problem. App is fine but unfortunate experience so would suggest to be careful with billing and invoicing.
They are always fast, professional, and very helpful whenever we need support. Every time we had a question or an issue, they replied quickly and guided us clearly until everything was solved. The app is also very useful for managing tracking information and improving the customer experience on our Shopify store.
Awesome app, and their customer support is top-notch. Highly recommended.
Very disappointing experience, especially considering the high fees we’re paying. We’ve noticed many cases where ParcelPanel’s tracking information is two to three days behind, while newer shipment updates are already visible on 17TRACK. Tracking does not appear to be updated consistently on a daily basis. This defeats the main purpose of using a tracking app. Customers visit our website expecting accurate, current information about their orders. When the tracking page shows outdated updates, they naturally worry that their shipment has stopped moving or something has gone wrong. That creates unnecessary confusion, additional customer service queries, and a poor impression of our brand. Our team then has to check shipments manually on another platform to find the latest information. We’re paying for a service that should reduce our workload, yet these discrepancies mean we have to double-check its core function. This is a recurring problem across multiple shipments, and it makes it difficult to rely on ParcelPanel as our customer-facing tracking solution. A polished tracking page has limited value if the information displayed is outdated. For the price being charged, we expect much better reliability, consistent daily updates, and a lasting fix for these delays.
We have been using CWILL order tracking for a while now and we could not have been more satisfied with the app and their customer service is just always top notch. Thanks Halsey for the help today and everyone who makes this app works.
Me gusta mucho, es muy buena y de mucha ayuda para aquellos que están iniciando y quieren tener una herramienta poderosa para su tienda en línea.
AVOID! Only good for small sites with under 10 sales. Useless with large volumes!!! Emails only send 60% of the time Tracking has 15% error rate with wrong carrier. NOT REAL TIME TRACKING! Additional charges for adding new tracking to exsisting order! These Reviews are from another app called Trackingmore and also Parcel Panel, they some how changed the company name and only took positive reviews !
Developer reply ·
Hi, Thank you for sharing your feedback. We take every merchant review seriously and have reviewed the available records related to this case. Based on the usage and system logs we were able to check, we could not verify the figures mentioned in the review, including the reported email delivery rate, tracking error rate, real-time tracking concerns, or additional charge claims. If there were specific orders, tracking numbers, email notifications, or billing records related to these concerns, our team would be happy to investigate them further and provide a clear explanation. CWILL Order Tracking is designed to help merchants provide a reliable branded tracking experience, and we remain committed to supporting merchants with any product-related issues that can be reviewed through specific data or examples. Please feel free to contact our support team with the relevant details, and we’ll be glad to assist. CWILL Order Tracking Team
After trying a few different tracking apps CWILL has the best features for our business. Live map, drop ship mode and the all important final mile carrier link. The mapping was incorrect for a carrier on a delayed order, so the customer could not see the progress. This was resolved in minutes by Daisy. First class support
Great app and excellent support! We had an issue with Nova Poshta tracking numbers being incorrectly detected as another carrier, and the support team quickly understood the problem and added a matching rule for us. Everything is working correctly now. Thank you for the fast and helpful support!
Thanks so much for the help Kath. Its been so fast and service is really good.
