TALENTLESS
United States
Reviews (3)
Great experience with the better reports team! Definitely love this service.
Route's package insurance alleviates significant pressure that our CS team inevitably faces in facilitating customer complaints regarding package theft and carrier mishandlings. I see some other comments regarding poor service and perhaps there are some bad apples in the bunch. However, I am here leaving a comment specifically because of their EXCELLENT SERVICE. Sometimes a little patience, understanding, and information is all that is needed.
Developer reply ·
Hi there, Thank you so much for this wonderful review! We're so happy to hear that Route alleviates much of the pressure your customer success team faces regarding lost, stolen, or damaged packages. We feel very lucky to work with excellent merchants such as yourself, and we are more than happy to support your mission of creating a high quality luxury brand, and to protect your beautiful products. Should you run into any future snags or questions, please feel free to reach out to your CSM, Kellee, or our team at: https://help.route.com/hc/en-us and we'd be pleased to assist. Hope you're staying safe and healthy, Jordan, Customer Service
The support for the app is really amazing and helped resolve multiple requests, in under 24 hours. It works really well responsively and handles multiple product variants, which other bundles apps can not.
