dla dushy
Ukraine
Reviews (3)
Great app. I have never had any problems with it. It's very easy and just cool. Thank you! it's 5 stars
I can not say that I recommend this service. I used it for more than six months and during all this time I had THREE cases related to delivery problems. And only ONCE did Route cover the cost of the lost item. The last time I received an alarm notification from the post office about a parcel. Track number did not work. I wrote Rout's support and was told they couldn't help with it. Hundreds of dollars for six months to pay for the "service" is nowhere. Just weird.
Developer reply ·
Hi there, Thanks so much for your invaluable feedback. We pride ourselves on offering top-notch customer service, and we are so sorry your experience fell short. We'd be happy to look into your customer claims and assist however we can. It appears that out of the three claims filed, that one was filed outside of our coverage timeframe, the second case was closed as the customer told our specialist the package arrived safely after filing, and the third claim is still awaiting a response from the customer regarding updated tracking information. We've had an agent reach out to the third customer to make sure they're taken care of as soon as possible. Since Route covers packages in lost, stolen, and damaged cases, we do require accurate tracking for all packages filed so we can ensure each situation is handled accordingly and within our coverage timeframes. As for the first claim not covered, per Route protection policy we do have certain timeframes during which a claim should be filed. An overview of our detailed coverage policies can be found here: https://help.route.com/hc/en-us/articles/360041131194-Route-Package-Protection-Policies as well as deadlines to report issues here: https://help.route.com/hc/en-us/articles/360050129513-Deadlines-to-report-an-order-issue. Our sincerest apologies for any confusion caused regarding Route's protection parameters and required tracking on all packages. If you feel that claim denial was made in error, or you have any questions regarding our policies, please reach out to us at: https://help.route.com/hc/en-us and we'd be happy to revisit the claim or clarify further. Hope you're staying safe and healthy, Jordan, Customer Service
snapchat STOLEN $100 FROM MY ACCOUNT Not sure what's going on at all. I tried to start an ad. I created an "Activity". I've got an email from Snap Team that my "ads have been approved", but it said on Shopify that my ads was in "review". Then withdrawn from my account began. One by one. Money was withdrawn from my PayPal account by Snap Group Limited for total cost $100 USD. I deleted a snap app and even after that they continue to charged my PayPal account. I tried to contact Shopify support and they created a refund case. Then snapchat sent me a message, that they can't find my email and that they closed a case without refund. I CONTACTED SHOPIFY SUPPORT THE SECOND TIME AND THE SITUATION WAS THE SAME. snapchat JUST STOLE MY MONEY FROM MY ACCOUNT AND DOESN'T REPLY TO MESSAGES. I have no idea what to do. I don't recommend to have business with frauds. STAY AWAY!
