merch.

Smile has made it easy for my business to reach out to customers about loyalty points they've gained with us without even knowing! It integrates with our POS as well, making using points in-person easy. Due to the nature of my business, Smiles tiered price structure meant sometimes I'd pay for orders that weren't points-eligible, but upon reaching out to their customer service, Cole was able help me and my somewhat unique situation so I could retain my customer base as is. And in less than 10 minutes! Definitely would recommend for ease of use and customer service!

I really enjoy this app, it does most of what I need it to. However, how my business operates, only 1/4th of my sales are made in a way where this app can be used, yet I'm charged based on the total number of orders my site gets. 75% of these orders are from one-time customers at an event and therefore aren't subject to the orders made by my wholesale customers. But each month I pay $199 despite only 30-40 monthly orders being subject to wholesale pricing. If there was a way to segment the orders filtered to the app that influences the monthly cost, then I will reinstall, but the cost for my business exceeds the return. Responsive customer service though!