Lamcy

While the App was easy to implement and customer support is very friendly, we've encountered some weaknesses after a year of use: Slow response from the development team regarding raised issues. Occasional difficulty for the customer support team in grasping requirements. Instances where the team faced challenges in resolving certain issues, leading to dead ends.

What I did not like about it? 1-If you choose bottom bar navigation you will not be able to fill the upper part of the app, and once you open the app you will feel the app is empty from the top, because there is a space, and this can not be fixed as per the team, 2-The app is quite expensive, and the plans are not flexible, you will pay a lot if you want to have even if the basic features, for Gold plan it must be cheaper, or else add more features, 3-Asking the customers to share the Apple ids credentials to upload the app, I had to purchase another year from Apple to make a separate account from my personal account so I can give them the credentials. 4-No ability to capture all the translations from the translation app But still, the app got 5 stars for the reasons below: 1-Making and changing the design is very easy and flexible 2-The flexibility to make changes as per the customer's request, 3-The great customer experience 4-After the submission, the app is very fast and has no lagging or loading issues 5-After the submission, the photos, collections and products are reflected in very high quality and the design is very professional. 6-Real-time synchronization with Shopify store is in less than seconds for any changes made even translation.

Great customer experience, the team was able to identify my concerns and worked on sorting them proactively and with excellent follow-up.