Ceļotājs
Latvia
Reviews (2)
Great support, Thanks, Erik! Unfortunately the app does not generate labels if payment has not been captured. We will wait for an upgraded version to be able to offer more parcel providers.
Developer reply ·
Thank you for your review. The current logic is that the app will send order data to the service provider system after the order is in paid status. This ensures that the order is never shipped without payment. The only exception is a COD (Cash on Delivery) order. In this case, the order is sent to the service provider system with special COD settings. This will ensure that the shipping provider will ask for a payment from the customer before giving the package over.
If the old version was not very user friendly, then this time it's even worse because the manual is the old one with one new sentence. Looks like everything was done in a rush and they haven't tested it themselves. Customer support reply to my question that there are errors was: Please check if you added Omniva API to your module settings. Wow. Not to mention that the user manual for using the app itself is the same set up manual. I consider myself a fairly techical person but their level of UI unfreindliness is just unseen... It's a shame because they deliver fast. Considering to switch to another service.
