AA Medallion Store

Overall, the app has been good for us. We also use their Wholesale Order Form app in addition which is the best way to make things work for our needs. We have faced a couple of hurdles, but their team is fast to act and the quality of work is solid. Between our entire website being functional for retail and wholesale and their bulk ordering app for larger wholesale customers, it is a great combination for businesses with a lot of SKUs that want an automated system that works consistently. Our wholesale customers don't have issues and the nominal coding issues we have faced have been resolved quickly and satisfactorily.

I installed this app back in February while it was free for up to a certain amount of impressions per month. Once our website eclipsed the threshold, I let the app fade away. At the time I didn't think anything of it and wasn't too keen to spend money as a new business. Fast forward about 4 months and Privy touched base again with a promotion to try the full suite of services with newsletters, abandoned cart emails, order follow ups, etc and I took the leap. 2-3 weeks later, I'm so glad I did. We've blasted 4 newsletters which have generated decent revenue. We've got a series of 3 abandoned cart (not checkout only) emails that are already working. The support team has been the biggest difference this time around. I was flying solo originally and ODDLY enough it was not doing all that well for us. I had an hour crash course with Andrew G. after I had some time to set up some of my own campaigns and he was really helpful. We fine tuned some of my work, and he also took the time to create some examples of additional things that I'm excited to implement as well. All in all, I'm stoked. For the people that think it isn't worth the expense, it is. Our ROI is significant and I strongly encourage you to give it a shot and suggest skipping the step of doing it by yourself and going straight to working with their support team to get off the ground.

After a month of use, I'm a believer and I am so happy we picked Loox over other options. This is a great app and has added instant credibility to our website. Our sales have grown steadily all year long, but our review accumulation was virtually nothing. Once we installed Loox, it backdated and requested reviews for a few months worth of orders and it was incredible seeing them flow in. We had 80+ new reviews before my meeting with a Loox rep to help us with setup and the rep was super impressed! The picture carousel on our homepage is great, and I strongly recommend upgrading to a higher tier so you can group reviews on similar products. We have a lot of products that are the same in different variations and this is a really important thing for us!