Kaufweise

Hi This is Kane. We’re truly sorry to hear about your disappointing experience and appreciate you taking the time to share this feedback. We understand your concerns regarding the price-performance balance and the translation results. Our app is built for merchants who need advanced automation and scalability, but we acknowledge that it may not meet every store’s expectations in all scenarios. Regarding customer support, we sincerely apologize if you felt unsupported. While our AI chat is designed to provide quick assistance, we do have a human support team available. A member of our team is currently reaching out to you directly via email to better understand your situation and provide personalized assistance. We genuinely value your feedback and would welcome the opportunity to review your case in detail and see how we can help resolve the issues you encountered. Best Regards Kane Transcy by FireGroup Technology

Hi Kaufweise, Thank you for sharing your experience. We truly understand how important accurate tracking is for ad-driven stores. At the same time, we want to provide full clarity because the situation described in the review does not reflect the complete support history or the actual technical findings during your implementation. 1. Support engagement was continuous from start to end: Every message through Shopify support, WhatsApp, and email received a reply, most on the same day or the following working day. We shared recordings, screenshots, technical insights, and internal updates, and escalated the case to engineering multiple times. At no point was the case left unattended. 2. Attribution expectations and multiple payment flows were the root of the concern: During our order-by-order review, many purchases were attributed to organic search, direct visits, email campaigns,or journeys without click identifiers. However, it was expected that every order should appear as a Google Ads conversion, which is not how attribution works on any analytics or advertising platform. A conversion is counted only when the user journey contains a paid-ad click signal. If a purchase is driven by non-paid traffic, Google Ads does not count it as a conversion even though the order is real and fully tracked, this is standard behaviour across the industry. Additionally, your store uses multiple payment methods, and for most of them tracking worked perfectly with our server-side setup. For new or non-standard payment providers that behave differently, Shopify delivers purchase event data differently, so we request details to enable full mapping. Once we receive the complete list of payment redirection behaviours, we can enable 100% tracking coverage across all methods as well. 3. Server-side tracking was working correctly on supported flows: On all flows where Shopify provided the purchase event information through its native mechanism, server-side conversions were tracked and delivered successfully to Google Ads, Meta, and GA4. The missing events were tied to checkout flows that had not yet been mapped, not to a malfunction of the tracking system. 4. Multiple tracking tools were active at the start: Initially, several pixel scripts and tracking apps were running simultaneously. These can override or duplicate tracking signals and create mismatches across Google Ads, Meta, and GA4. We highlighted this early and shared the steps required to stabilize performance. We are still happy to complete the setup. If you would like to continue, we can: - Audit every payment and checkout flow - Finalize mapping for 100% purchase-event coverage - Validate server events for all payment methods - Ensure consistent conversion visibility across Google Ads, Meta, and GA4 Our goal has always been to help you get the performance expected from server-side tracking, and we are ready to bring everything to completion anytime.

This user only used the app for 9 minutes and didn’t allow enough time for it to work properly. The app works perfectly, and you’ll see results as soon as you start updating your pages. We also contacted this user several times to try to help, but he never replied.

Vielen Dank für Ihre 5-Sterne-Bewertung! Wir freuen uns, dass Jason Ihnen bei der Lösung Ihrer Probleme helfen konnte. Wir arbeiten ständig daran, neue Funktionen zu entwickeln und bestehende zu verbessern!

Dear Kaufweise admin & team, Thank you so much for taking the time to leave such a glowing review! We are absolutely thrilled to hear about your amazing experience with our app services. Our team is dedicated to providing the highest level of professionalism and efficiency, and it's fantastic to know that we have exceeded your expectations. Your satisfaction is our top priority, and we will continue to work hard to maintain the high standards you've come to expect from AdNabu. Thanks again for choosing us! Warm Regards, Ashwitha A. Team AdNabu

Hey Kaufweise, we are sorry for the poor experience. The current setting is that your paid plan will end once you unsubscribe. We are trying to make it to the end of your subscription to improve satisfaction. However, I can't agree that our system doesn't work and no one responds. Your questions got responses from both email and live chat channels by our support team.