Avocado Tea Co.
United States
Reviews (5)
Great app, highly reccommend.
Developer reply ·
Thank you for the 5-stars! ⭐️
Veena was wonderful! She walked me through every step of the process and so far I am loving this app. Highly reccomend.
Developer reply ·
We're grateful for your effort in sharing your 5-star review with us. This feedback holds significant value for our entire team, and it inspires us to maintain our commitment to providing outstanding service.
The app itself is a fine however do not try to cancel. There is no place on your app to cancel, no reference to cancelling in any help sections. I spent 10 minutes looking everywhere for the cancel subscription button. Then, I was another 10 minutes into waiting for a customer service rep that then said I needed to have an online meeting before I could cancel? 20 minutes of my life I will not get back just trying to cancel a service I no longer want. As an update, someone did contact me and my subscription was cancelled within 24 hours.
Developer reply ·
Dear Seller, We apologize for the inconvenience you faced while trying to cancel your subscription. We have now improved the process with a clear cancelation option in the app. Your feedback is valuable, and we hope you'll reconsider using our app in the future. Best regards, Team CedCommerce
So far, so good. Customer service was on it from the time I logged in. Mohsen had me up and running within just a few minutes and answered my questions promptly. I am not a fan of having to learn new programs and with this I didn't have to do anything.
App not working, customer support is pointless. The person that can help fix your suddenly pulled off product cannot be reached but will respond back within a week. However, you can talk as long as you want to a service representative that cannot help you but sympathizes with your frustration, so there is that.
Developer reply ·
Hi there, Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. While Google fully enforces their own product policies and determines whether products meet requirements, we definitely want to make sure that you get the support you need regarding any issues that you're experiencing. I'll be sending an email out to open up the lines of communication and help where I can. - Nate | Shopify
