Pisgah Coffee Roasters®
United States
Reviews (4)
The app itself is great for calculating commission on paid orders. Looked all over for one that would calculate on subtotal and allow to mark from accounting when paid. However, there is no customer service. Initially there was, and now for weeks we cannot get a response. Wondering if they sold the app or if new ownership will provide because has the potential to be great!
Developer reply ·
Sorry about your experience—we recently had a technical issue that affected incoming support emails, which caused delays in our responses. This has now been resolved. Our in-app chat is handled by AI, and if something can’t be resolved there, it directs messages to our support email support@salesreps.io. We also review chat transcripts, including missed conversations. We’ve been responding and also attempted to reach you, but it seems we may have missed each other. We’re actively supporting the app and are here to help—please feel free to reach out again so we can assist you properly.
Invoice templates are sharp and professional, LOVE being able to send the PDF version to wholesale customers right from the order page AND they can access from their account if logged into Shopify. Customer support is top notch and timely. Highly recommend if trying to add the wholesale management to your platform basic Shopify plan.
WPD has an amazing team that goes beyond the standard customer service to help navigate, customize, and get you where you need to be. Very thankful for their team and all the assistance they have provided so far! Happy customer :)
