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ZypherTrading

United States

Reviews (3)

★★★★★
Shopify

This app is genuinely fantastic — it does exactly what it promises and runs smoothly right out of the box. But what truly sets it apart is the team behind it. The developers are nothing short of amazing. They’re not just responsive; they listen, they understand, and they actually care about the challenges you're facing. Every time I’ve reached out, they’ve gone above and beyond — whether it was a quick question, a deeper customization, or an unexpected bug. You’re not met with canned responses or vague promises; you're met with real solutions from people who know what they’re doing and take pride in their work. Honestly, working with them feels more like a partnership than just using another app. Their dedication, professionalism, and willingness to adapt to our needs have been a game-changer for our business. I can’t recommend them highly enough — if you’re deciding between this and another option, support these guys. They’ve earned it a hundred times over.

on Shippi: Easy Shipping Profiles · 3 months using the app
★★★★★
Shopify

Stay very far away. The company is very dishonest , deceitful, & pushes to get you to provide them with full access to your shopify admin whenever you are experiencing an issue. I was able to get their A.I. chat bot to explain that the reasoning why they wanted full access to the shopify admin was so they could edit miscellaneous code within' the theme of your store. In which no other app has ever asked for this amount of access, especially when I contacted them in regards to the order count they put in place is counting orders from other marketplaces, such as eBay, Walmart, Amazon, etc. & counting those orders to your allotment of orders they let you have per month. I simply just wanted them to make it so that the only orders that count are orders from actual members of the program & who are fully registered on our website. We do not want points being given out to customers from other marketplaces that have no access to the points. What kind of coding would they do to our shopify theme if we granted them full access? Who is to say. But this is an issue that is part of their actual app, they DO NOT NEED ACCESS TO YOUR SHOPIFY ADMIN.

Developer reply ·

Hello ZypherTrading, Thank you for sharing your feedback. We’re truly sorry for the frustration and concern this situation caused. We want to clarify that when our team requests temporary access to a Shopify store, it is solely for troubleshooting purposes. We fully respect that granting access is entirely your decision, and we understand and honor it if you prefer not to provide it. After learning more about your feedback, we escalated this internally and arranged for a manager to follow up directly. We’re glad we were able to work with you to address your requirements and find a suitable solution. We take concerns about transparency and trust very seriously, and we’re continuously working to improve both our product and how we communicate with merchants. Thank you again for your feedback. It helps us do better. Best regards, TrustWILL Loyalty Team

on CWILL Loyalty & Referrals · 3 months using the app
★★★★★
Shopify

Came across some bugs, contacted customer service and they made sure to take care of the issues at hand. Overall this is a great app to implement, with the eBay Channel on shopify being discontinued.

Developer reply ·

Thanks for your "eBay" review! Glad our Support team was able to resolve your issues. Good luck with your eBay selling and please reach out anytime! Nikki

on Shopify Marketplace Connect · About 2 months using the app