Sneak

We have had a fantastic experience working with OrderEditing right from the start. Our initial call with Hamish was incredibly informative, Hamish took the time to answer all our questions and made sure we understood everything clearly. Since then, Erin has been absolutely amazing to work with. She is always quick to respond, happy to jump on a call whenever needed and efficient at resolving any issues straight away. Erin keeps us updated every step of the way and is genuinely a lovely person who’s great at what she does. Among seeing increases in upsells, we have also noticed improvement in reducing customer contacts, especially around address changes. Customers can now update their orders straight away instead of needing to contact us, which has created a smoother and more positive experience for them. With our fast processing times, it’s not always possible to amend addresses before items are shipped, so this change has made a real difference for both our team and our customers.

Videowise has been a great addition to our website, enabling us to smoothly integrate our social content on site and upload content from our community. I particularly like the product-tagging feature which allows shoppers to click on products in an image and add them to basket or view the product page. The platform is very easy to use and Anastasia has been fantastic: very responsive, always helpful and she gives great recommendations.

Feels nice to have the security of the Rewind Backup app. We weren't originally aware that Shopify backed up our information, but were unable to provide us with any information if our site went down, so it's good to know this in place, not only to fix any major issues, but also revert some smaller mishaps.