HERC'S Nutrition Online
Canada
Reviews (2)
We started using this app and it seemed great interface wise. The canadian courier prices were pretty high so it wasnt giving us the lowest rates, shopify shipping was still cheaper even though it states we get discounted rates. I've been trying to add our custom Canada post courier account, and its been like pulling teeth, the support team keeps giving me the run around.. and literally in the middle of a live chat session the support person said they had to run to a meeting and ended the chat.. so unprofessional.. what a waste. The platform is good but that is easily the worst support Ive come across and I have seen some bad ones.
Developer reply ·
Hi, Thank you for your feedback. I'm sorry to hear about your experience. At Easyship, we aim to provide excellent service and regret that we couldn’t meet your expectations on this occasion. Please contact us with your account details so we can resolve this matter promptly. Thank you for your patience. Best, Ben (Marketing @Easyship)
Update: Rating adjusted from 1-star to 4-star since developer has made an effort to resolve the issue, provided there is no further disruption. Original review: Im really starting to lose patience with these Shopify app developers. This is the second time SObooster has had my site compromised. They updated the app and it turned off my product search just as we were about to launch. Then I upgraded the app and set Shopify to automatically bill for the app and it didnt take for some unknown reason and it gives me a blank screen when I try to upgrade again so there is no way to fix.. And their support which was helpful before I cant get a hold of. Better support hours are needed because now we are losing sales. You need better support hours and also not update production sites when you cant get a hold of the owner, because no site means lost revenue. And lastly if a subscription runs out, you don't put a message like that on A STORE FRONT THATS IN PRODUCTION. Im really disappointed because this was a really good app. Very questionable decision making.
Developer reply ·
We are glad that the issue has been resolved and your site looks gorgeous now. Our automated system sent a notification to your email 2 days before the trial was expired. The support team tried to contact you via live chat on your site to remind you. Our widget only works on the theme you chose to set up, so you can always publish the original theme without our app. We have implemented a more subtle way to automatically revert to the original theme when the trial is expired.
