The Pet Show Store
United States
Reviews (5)
Support is quick to respond and solved the issue in minutes. Tina did a great job providing service and I'm only on the free plan.
Working great and help is easily available right in your backend via live chat. They're quick to respond and ready to assist.
Had issues with the widget not showing up. Sinchain's customer support was superb and went above and beyond with assistance. App is easy to set up and use. I'm really happy to be able to add this functionality, especially in a free app. Future suggestion: Add the ability to add a quantity requirement to the subscription plan.
Been using the paid version of the app for a while now. Started having issues last month with Connectr not updating my shopify orders once they were complete. This also coincided with an update of the app. I wrote in on Aug 10 for the first time. It's now 9/9 and I've been back and forth with support on a weekly basis. Always being reassured the problem has been fixed, and always back at them the next week because it has not. I keep being assured the technical team will handle it - but they don't. I've been told they would monitor my account, but they have not. I see issues as I speak, so the monitoring is non-existent. And despite the fact that this has been going on for a month, do you think they have offered to refund my money for that month? Well, they haven't done that either. So, it was good while it worked - but it doesn't work anymore, and if it's not fixed in another week I will be tossing this app and moving on to something from an app developer that knows how to fix their own issues.
Been using the app occasionally for several months now. Went to edit an order today and they suddenly want $19 a month???? I don't use it enough to justify that type of cost and quite frankly - though the app adds additional functionality - it is not full featured enough to justify that kind of price for a casual user. Guess I'll be looking for a replacement and I think I've found one that is less than half the price of this one. I'm testing it now.
