E&S Food Service
United States
Reviews (2)
After searching for a suitable page builder to replace PageFly and Gempages due to incompatibility issues, we came across Taptia. I can't express how great the developers are. We had a very very specific request for our pages which was not directly possible on in the page builder, so our developer Max offered to design custom templates for us in order to achieve the exact UI that we asked for and most importantly, in a timely manner. We recommend Tapita for all of the points below: - Extremely competitive price point vs other major page builders - 10/10 Customer service - Extreme flexibility in what they are able to do for you in terms of features. even if the feature isn't directly available, they go out of their way to get it done.
Developer reply ·
Hi Vincent, Thank you so much for put your trust in us. I hope you were happy with our overall service and response time. Please let us know if you need any further assistance. Regards, Keenan
The app would stop working after publishing the collections. We upgraded to enterprise support to get the issue resolved and still weren't able to get any help. Support responds, but someone takes a message and passes it on to the dev team, which takes days to respond with anything meaningful on the situation. Test this app before you go live.
Developer reply ·
Hi Vincent, On behalf of the PageFly Team, I would like to send you the deepest apology for any inconvenience and issue you had with our app. When we received your review, we immediately called you with the desire to send you our apology and want to have a chance to check the issues and fix them all for you but unfortunately, we haven't heard from you till now. I admitted that it’s our fault that not assisting you consistently because our dev team is only able to go online at a specific time range but we do appreciate your patience with us during that days. However, this is a big lesson for me and my team to improve our support quality to avoid the same issue in the future. Regarding the lock issue from a third-party app, we wish that you can get back to us with more details so we can chat or even call and help you out with the problem. We are really looking forward to a second chance! Rest assured that we will keep on improving our app and support team to ensure your best experience with us. Your business with PageFly is greatly appreciated and I will be looking forward to hearing back from you soon. Best regards, PageFly | Kate - Customer Success Manager
