WinkBeds
United States
Reviews (3)
Great app for setting delivery estimates and other types of functionalities. Very good and responsive support team. Would highly recommend.
AfterShip worked great for years, and then all of a sudden, the notifications to our customers started to make no sense. The *|ITEM_NAMES|* tag has been broken since the beginning of August 2020. Customers were receiving notifications with tracking numbers that didn't match with the product mentioned in the notification. It caused a CX nightmare. We opened a support ticket in the beginning of August when this began happening. Support said that they would have it fixed by October. That sounded like a long time to wait, but we waited. Now in the 3rd week of October the issue is still not fixed, and today we receive an update to the support ticket which states "We will certainly fix it this quarter". We've had to turn off AfterShip notifications while waiting for support to fix the problem. 6+ weeks later, we still can't send out shipping notifications to our customers and support hasn't been able to fix the problem. UPDATE: 11/6/20 - still doesn't work. When will the *|ITEM_NAMES|* tag be fixed?
Developer reply ·
Hello, We are diligently working in order to implement the fix. It requires very careful implementation so that it should not impact the other function of the application. Rest assured, We will keep you informed regularly about the progress. Regards, Mukul Saxena
This app has been huge for our business. Exportify enables us to export our orders to our primary vendor in a very specific format that the vendor needs for their system. The customized export has enabled us to automate one of the most time consuming aspects of our business. The customer support and team behind the app is outstanding.
