Self-Care Shirts
United States
Reviews (4)
Their AI will gaslight you, but their actual customer service rep Tasmin is amazing and fixed my issue within minutes. Tasmin was professional and super helpful. That said, it took me 2 email interactions and lots of gaslighting to realize "Fin" is their AI bot. By the time I got actual help from a real person, I was very skeptical they were even real and could help. Maybe indicating somewhere that Fin is an AI would lessen tensions? No one likes being talked to in circles and quickly dismissed or feeling deceived when the rep turns out to be fake. I'm leaving 5 stars, but was almost quick to leave 1 star with the amount of gaslighting Fin was doing to me until I realized it was an AI. Not an overall pleasant customer service experience. I am thankful for Tasmin though.
Works amazingly! The DEV team, Harper and Vani were amazing at getting my syncing issues resolved. Love this app.
Developer reply ·
Hello Self-Care Shirts store admin, Thank you so much for your kind words! We’re thrilled to hear about your positive experience with TrueProfit. We also wanted to let you know about helpful feature: Transaction Fee Sync. This automatically pulls transaction fees directly from Shopify Payments and PayPal, giving you more precise profit calculations without the need for manual updates. You can learn more about how to set it up here: https://helpdesk.trueprofit.io/en/articles/11325244-set-up-transaction-fees Best regards, Vani TrueProfit Support Team
