DEVARSHY

Hello, I'm just explaining here publicly what we've already communicated with the the merchant privately....We are so sorry for the confusion surrounding these charges. In order to use our app or any other carrier service app, a certain feature needs to be activated on your shop. This is the $20 charge that you received. This is a charge that came from Shopify, not our app. We've explained this, and also offered a refund ( and already processed it ) for all our app charges. We've been communicating regularly with the merchant and explaining everything, and doing whatever we can to help them. But, they still haven't decided to update their review. Sometimes there are frustrating things that seem illogical in the Shopify ecosystem, it's best if we can be patient with each other, and give people credit for communicating frequently and quickly and trying to help. I do believe that accusing us of fraud is a overreaction to being frustrated with receiving charges without a full understanding of the various pieces of the Shopify eco-system, which we are part of, and here to help you navigate.

We're so touched by your kind words for SEO Booster and our supporter Eden. We always try our best to make sure the app is as user-friendly as possbile to save you from any worries of coding or technical tasks. And you can always shoot our supporters a message in Live Chat channel whenever you encounter any tricky steps. Please stay connected with Eden and our friendly support staff while you're exploring the app. We can't wait to see you in our upgraded plan so we can boost your SEO to the fullest! Chloe - SEO Booster team